Princess Cubilla
Mississauga
Summary
Experienced Administrative Professional with seven (8) years of experience and well-developed administrative skills, including strategic planning, proven organizational skills, and thorough knowledge of policies and procedures. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Receptionist
Children's Aid Society
08.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Student Border Services Officer
Canada Border Agency
05.2024 - 05.2024
- Supported enforcement actions against violators of customs regulations, ensuring proper documentation and adherence to protocols.
- Streamlined traveler processing times by utilizing advanced technology tools for document verification and risk assessment.
- Assisted in training new Student Border Services Officers, sharing knowledge and best practices for effective job performance.
- Reduced the risk of contraband entry by performing targeted searches based on intelligence analysis and behavioral observations.
Training Coordinator
Air Canada/Raise Recruitment
11.2023 - 05.2024
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Administrative Assistant
Berendsen Fluid Power
07.2021 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Support Specialist
Durham Region - Public Health
03.2021 - 01.2022
- Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Increased customer satisfaction with prompt and accurate responses to inquiries and concerns.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
Administrative Secretary - Contract
Shared Health Manitoba
10.2020 - 03.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
Administrative Assistant
World Financial Group
08.2020 - 03.2021
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Student Support Manager
Adamson University
06.2015 - 06.2020
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Education
Post-Baccaleurate Diploma - Law Clerk
Seneca College of Applied Arts AndTechnology
Toronto, ON05.2025
Bachelor of Arts - Political Science
Adamson University
Manila, Philippines05.2020
Skills
- Microsoft Windows
- Web Browser Software
- Multitasking and Time Management
- Document and File Management
- Microsoft Office
- Strong Organizational Skills
- Legal Documentation
- Ethics and Professionalism
- Proofreading
- Legal memos
- Legal writing
- Document drafting
Training
- Controlled Defensive Tactics (CBSA)
- Leadership and Management Training (Air Canada)
Timeline
Administrative Assistant/Receptionist
Children's Aid Society
08.2024 - 10.2024
Student Border Services Officer
Canada Border Agency
05.2024 - 05.2024
Training Coordinator
Air Canada/Raise Recruitment
11.2023 - 05.2024
Administrative Assistant
Berendsen Fluid Power
07.2021 - 10.2023
Administrative Support Specialist
Durham Region - Public Health
03.2021 - 01.2022
Administrative Secretary - Contract
Shared Health Manitoba
10.2020 - 03.2021
Administrative Assistant
World Financial Group
08.2020 - 03.2021
Student Support Manager
Adamson University
06.2015 - 06.2020
Post-Baccaleurate Diploma - Law Clerk
Seneca College of Applied Arts AndTechnology
Bachelor of Arts - Political Science
Adamson University
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