Princepreet Kaur
Brampton,Canada
Summary
Dynamic Customer Support Specialist with proven success at Walmart Canada, excelling in sales and client communication. Skilled in utilizing MS Excel for data management and enhancing customer satisfaction through effective problem-solving. Recognized for driving sales growth and maintaining strong client relationships, ensuring a seamless shopping experience.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Walmart Canada
08.2022 - Current
- I have full experience of salesfloor and how to deal with customer, help customer if they want any kind of help in fashion department or guide them for other departments as well.
- Experience of zoning and and stocking the all merchandising, maintain salesfloor.
- Full experience of sales and customer services.
- Contact prospective customers by both telephone and email.
- Identify prospects that fit the target demographic.
- Use product knowledge to showcase the solutions that our company can offer to prospects.
- Up sell additional products as need arises.
- Negotiate price with clients who are interested in making bulk orders.
- Maintain contact with existing clients to make sure they are satisfied and request referrals.
Sales Agent
SLEEPCOUNTRY CANADA
Brampton, ON
04.2024 - 03.2025
- Provided knowledgeable support to customers, addressing inquiries and enhancing satisfaction.
Closed sales by analyzing customer preferences and delivering tailored recommendations. - Utilized POS systems for accurate transaction processing, including sales and refunds.
- Maintained organized store environment through effective merchandising and stocking practices.
- Monitored inventory levels to prevent shortages and ensure optimal stock availability.
- Communicated promotions, product features, and store policies clearly to customers.
- Collaborated with colleagues to improve operational efficiency throughout the store.
BRS OUTBOUND SALES AGENT
BELL CANADA l NORDIA
North york
06.2023 - 02.2024
- Contact prospective customers by both telephone and email.
- Identify prospects that fit the target demographic
- Use product knowledge to showcase the solutions that our company can offer to
prospects - Up sell additional products as need arises
- Negotiate price with clients who are interested in making bulk orders
- Maintain contact with existing clients to make sure they are satisfied and request
referrals
Customer Service Specialist
Subdivisonal Hospital
Derabassi, Punjab
02.2020 - 11.2021
- Writing reports and proposals for patients.
- Managing budgets and project plans.
- Using data to make a payment to new mother.
- Maintain a record of new mothers and mother to be.
- Managing their information for hospital use.
Customer Service Specialist
Teleperformance
02.2019 - 01.2020
- Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
- Coordinate and participate on regular scheduled conference calls with clients.
- Maintained accurate records of customer interactions and resolutions in a ticketing system.
- Collaborated with cross-functional teams, including sales, engineering, and product development, to improve customer experience and resolve technical issues promptly.
Education
Conestoga college -
Conestoga College
05-2022
Bachelors of commerce - Strategic Marketing Communication
Kurukshetra University
08-2019
Skills
- MS Word
- Adobe Photoshop
- MS Outlook
- MS Excel
- Adobe Illustrator
- Wireframes
- Tally
- Customer service
- Sales support
- Client communication
- Data entry
- Customer response
- Call center experience
- Time management
- Help desk support
Timeline
Sales Agent
SLEEPCOUNTRY CANADA
04.2024 - 03.2025
BRS OUTBOUND SALES AGENT
BELL CANADA l NORDIA
06.2023 - 02.2024
Customer Support Specialist
Walmart Canada
08.2022 - Current
Customer Service Specialist
Subdivisonal Hospital
02.2020 - 11.2021
Customer Service Specialist
Teleperformance
02.2019 - 01.2020
Conestoga college -
Conestoga College
Bachelors of commerce - Strategic Marketing Communication
Kurukshetra University
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