PRINCEKUMAR PATEL

· Provided software and hardware troubleshooting across Windows and macOS platforms, ensuring minimal downtime.

· Assisted with cloud platform configurations and troubleshooting for Microsoft Azure and AWS.

· Managed and prioritized service tickets through Jira and Zendesk, ensuring timely resolution within SLAs.

· Delivered remote support using TeamViewer, offering clear, step-by-step solutions for non-technical users.

· Created concise, user-friendly documentation for common technical issues, improving client self-service options.

· Provided technical support for Windows and macOS systems, ensuring efficient daily operations.

· Diagnosed and resolved network connectivity issues (TCP/IP, DNS, DHCP) to maintain IT infrastructure performance.

· Utilized Zendesk to log and resolve technical support tickets, enhancing response time and issue resolution.

· Assisted with Microsoft Office 365 setup and troubleshooting to ensure seamless user experience.

· Delivered remote desktop support, minimizing downtime and improving end-user productivity.

· Documented issues and solutions, improving knowledge sharing and operational efficiency.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.