Prince Kumar Pasricha
Pickering,ON
Summary
Acquire strong and advance technical skills in the field of cable television service and telecommunication technology through work and education.
Experience working outdoors in all weather conditions.
Climb and work on poles, ladders or other support structures.
Worked as a 3rd party contractor for Rogers Cable.
Installing new cable outlet, relocating outlets.
Run cables wire Have familiar with all kind of latest tools like Signal meter, TDR, Voltmeter to check cable Integrity Service and Install Cable Modems, TV setup boxes, Install Fiber optics ONU and do fusion splicing Almost 4 years of cable television service technician experience.
Interact with the customers on their specific needs and communicate in professional manner.
Looking for more technical advancement opportunities.
Having Full G license experience driving company van for work. Willing to relocate for work.
Overview
7
7
years of professional experience
Work History
Customer Service Consultant
Rogers Communications
03.2023 - Current
- Assist customers with their inquiries via phone, chat & email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)
- Take accountability to solve issues from beginning to end
- Collect relevant information to address the customer's issue, and identify and develop a practical resolution
- Find customer answers quickly and accurately while using multiple resources
- Provide first level technical troubleshooting for all devices (i.e. Changing the voicemail number, replacing or inserting the SIM card, etc.).
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
Assembly Technician
Excelitas Technologies
03.2020 - 02.2023
- Read work orders, follow all applicable company procedures, production procedures and test procedures.
- Test units or sub-assemblies using test equipment, test software or test fixtures.
- Work within different work stations as required by Team Leads and/or Production Manager.
- Followed safety protocols to maintain safe working environment.
Telecommunication and Cable Tecnician
Dependable HomeTech
05.2017 - 11.2019
- Install new TV setup boxes, Internet Modems, Home-phones, Telephone Jacks Making New Cable Outlets,Installing New Coaxial lines Inside/Outside the customers residence
- Run Aerial Wires drops, Setup the interface boxes on outside walls Troubleshoot Customer Problems with the equipment's in installed Do Reconnect/disconnect/New Installs and Service calls as per Company Laid Down Procedures.
- Measure RF Signals,Check 2 way Communication on every call whether troubleshooting and new calls Do Fiber splicing Measure optical light levels
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Coordinated installation of new users and relocations of existing users.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
Education
Associate of Science - Mobile Application Developer
Cégep De La Gaspésie Et Des Îles
Montreal, QC04.2017
Bachelor of Science - Computer Applications Development
Panjab University
Chandigarh, India06.2014
Skills
- Networking
- Radio Frequency (RF)
- Active Listening
- Hard working and self-motivated
- Teamwork and Collaboration
- Flexible and Adaptable
Timeline
Customer Service Consultant
Rogers Communications
03.2023 - Current
Assembly Technician
Excelitas Technologies
03.2020 - 02.2023
Telecommunication and Cable Tecnician
Dependable HomeTech
05.2017 - 11.2019
Associate of Science - Mobile Application Developer
Cégep De La Gaspésie Et Des Îles
Bachelor of Science - Computer Applications Development
Panjab University
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