Summary
Overview
Work History
Education
Skills
Languages
Affiliations
AVAILABILITY
Timeline
Generic

Prince Kumar

Delta,BC

Summary

A hardworking, motivated individual with excellent communication skills. Very organized with a strong
attention to detail and time management. Energetic, team-player who takes pride in quality of work.
Looking for an opportunity to begin a new career while contributing to the success of the business.
Willing to relocate: Anywhere

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CONCENTRIX PVT. LTD
GURGAON , INDIA
03.2024 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Production Worker

RADICON LABORATORIES
NOIDA, INDIA
08.2023 - 02.2024
  • Operated forklift to move materials and finished products within warehouse.
  • Loaded and unloaded delivery trucks with pallet jacks and hand carts.
  • Inspected product quality prior to packaging and shipment.
  • Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
  • Followed safety protocols while operating machines and equipment.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Provided assistance in loading and unloading containers onto trailers for transport.
  • Tracked production data such as number of items produced per hour, day, week.
  • Produced quality products by palletizing, packaging and assembling finished items.

Warehouse Associate

AMAZONE
GURGAON, INDIA
01.2023 - 07.2023
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Provided assistance with monthly physical inventories as needed.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Education

Bachelor of Arts - Arts Education

Chaudhary Charan Singh University
Meerut, India
07-2023

High School Diploma -

Himgiri Advance Studies And Sports School
Roorkee, India
01-2020

Skills

  • Inbound and Outbound Calling
  • Data Entry
  • Warehousing functions
  • Customer RMA management
  • Technical Support
  • Problem Resolution
  • Report Preparation
  • Microsoft Excel
  • Critical Thinking
  • Microsoft PowerPoint
  • Order Processing
  • Product and service solutions
  • Problem-solving abilities
  • Quality Control
  • Product Knowledge

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Native/ Bilingual

Affiliations

Yoga, Art, Skiing, Travel, Literature

AVAILABILITY

  • Full time
  • Any shift

Timeline

Customer Service Representative

CONCENTRIX PVT. LTD
03.2024 - 08.2024

Production Worker

RADICON LABORATORIES
08.2023 - 02.2024

Warehouse Associate

AMAZONE
01.2023 - 07.2023

Bachelor of Arts - Arts Education

Chaudhary Charan Singh University

High School Diploma -

Himgiri Advance Studies And Sports School

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Prince Kumar