Prince Henry Nwoye
Winnipeg,MB
Summary
Dynamic professional with a proven track record in customer service and warehouse management, notably at Rogers Communications. Excelled in resolving high-stress situations, enhancing customer loyalty, and streamlining order processing. Skilled in active listening and data entry, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rogers Communications
01.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
FXR Racing Company
08.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30-60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Caregiver
Awasis Agency of Northern Manitoba
06.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Sealink Enterprise
07.2019 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Warehouse Supervisor
Sealink Enterprises
07.2019 - 11.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Education
Bachelor of Science -
Clifford University
NigeriaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Customer satisfaction measurement
- Order fulfillment
Languages
English
Native or Bilingual
Certification
- ServSafe Food Handler's Certification
- CompTIA Certification
Timeline
Warehouse Worker
FXR Racing Company
08.2024 - 01.2025
Caregiver
Awasis Agency of Northern Manitoba
06.2024 - 12.2024
Customer Service Representative
Rogers Communications
01.2024 - 02.2025
Sales Associate
Sealink Enterprise
07.2019 - 11.2024
Warehouse Supervisor
Sealink Enterprises
07.2019 - 11.2023
Bachelor of Science -
Clifford University
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