Prince Rugwiro
Ottawa,ON
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
5
5
years of professional experience
Work History
Bilingual Insurance Agent
TD Insurance
06.2022 - Current
- Sales, service and profitable growth of personal lines insurance products.
- Advise and recommend coverages and policies that best meet client needs.
- Prospect and cross sell by identifying and recommending additional products/services that benefit clients.
- Complete front-line risk assessment and selection following underwriting guidelines.
- Identify which risks require inspections and re-inspections. May be required to complete inspections.
- Achieve individual goals for client service, sales, quality and productivity.
- Support programs to build multi-client relationships.
- Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately.
Bilingual Customer Care Advisor
Scotiabank contact centre
09.2021 - 06.2022
- Providing Advice and Solutions to high volume of inbound customer calls as an expert in Day to Day and Revolving Credit Products
- Pro-actively identifying opportunities to maximize customer experience using Customer Experience Model
- Operating at optimal efficiency of Centre by ensuring productivity goals are attained
- Minimizing risk and losses by knowing and adhering to Scotiabank's policy, authentication procedures and key controls
- Creating digital culture by promoting Digital Channels.
Customer Service Representative
Cloud5 Communications
06.2020 - 03.2021
- Helped citizens of North Carolina through the pandemic obtain their benefits
- Tier 2 customer service representative assisted customers with a warm and profession attitude
- Handled inbound and outbound calls
- Resolved work items and handled emails
- Assisted tier 1 agents through conference calls to resolved complex issues
- Assist team lead with some tasks when not around or has too much to handle.
Bilingual Sales/Customer Service representative
Advantage Communications
05.2018 - 05.2020
- Worked for different companies within the organization (Health hub and Costco)
- Sold tv, phone and wifi services to clients
- Handled payments (credit cards, visa, American express, prepaid cards)
- Following call center "scripts" when handling different topics
- Help customers to my fullest with respect and good customer care
- Identifying customer's needs, clarify information, Research every issue and Providing solutions
- Help agents with difficulties they are facing when supervisor or team lead is not around (help desk)
- Help customers place, customize, cancel and track their order within costco.
Education
Bachelor's Degree in Business Specialization Finance -
University of Prince Edward Island
Charlottetown, PE05.2022
High School Diploma (International Baccalaureate) -
Green Hills Academy
Kigali, RW05.2017
Skills
- Hardworking, organized and responsible
- Taking care of customer's needs while following company procedures
- Communicating effectively and professionally
- Flexible and adaptable to different work environments
- Dependable and trustworthy
- Work well both independently and with others
- Languages; French and English
- Customer Support
- Helpdesk Support
- Microsoft Windows
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Bilingual Insurance Agent
TD Insurance
06.2022 - Current
Bilingual Customer Care Advisor
Scotiabank contact centre
09.2021 - 06.2022
Customer Service Representative
Cloud5 Communications
06.2020 - 03.2021
Bilingual Sales/Customer Service representative
Advantage Communications
05.2018 - 05.2020
Bachelor's Degree in Business Specialization Finance -
University of Prince Edward Island
High School Diploma (International Baccalaureate) -
Green Hills Academy
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