Summary
Work History
Education
Skills
Timeline
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JIMIL PATEL

Brampton,ON

Summary

Proven track record in customer service and problem-solving, demonstrated at Circle K by effectively managing high-stress situations and increasing loyalty through empathy. Adept in teamwork and collaboration, contributing to sales growth and team success at Tim Hortons. Skilled in upselling and improving customer satisfaction, showcasing a positive attitude and a results-driven approach.

Work History

Customer Service Representative

Circle K
05.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Team Member

Tim Hortons
02.2024 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Advanced Diploma - Mechanical Engineering Technology

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
08.2026

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Customer Service Representative

Circle K
05.2024 - 08.2024

Team Member

Tim Hortons
02.2024 - 08.2024

Advanced Diploma - Mechanical Engineering Technology

Sheridan College Institute of Technology And Advanced Learning

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