Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prince Patel

Calgary,Canada

Summary

Experienced in managing Active Directory for a user base of 800+ users, including the creation, maintenance, and optimization of user accounts, groups, and organizational units. Proficient in implementing and managing Group Policy Objects (GPO) to enforce security policies, system configurations, and user settings across the network infrastructure. Proficient in identifying and fixing software and hardware issues, as well as experienced in installing, setting up, and troubleshooting various peripherals devices. Skilled in troubleshooting complex technical issues and crafting innovative solutions to overcome challenges. Proficient in analyzing system performance, identifying issues, and implementing effective resolutions to maintain optimal system functionality. Skilled in communicating technical information clearly to diverse audiences, delivering exceptional customer service, and fostering a positive team culture through effective collaboration and relationship building.

Overview

5
5
years of professional experience

Work History

IT Technician – Level II

DXP Canada
07.2023 - Current
  • Provide advance IT support and troubleshooting for software and hardware, both in person and remotely
  • Effectively handled escalated technical issues from Level 1 support, demonstrating the ability to resolve complex problems and deliver high-quality IT assistance
  • Expertly manage user accounts and access permissions in Active Directory to ensure smooth operations and robust security
  • Implement Group Policy Objects (GPO) to optimize system configurations and enforce essential security measures, contributing to a secure and efficient computing environment
  • Create and modify user accounts across various platforms, granting access to services such as DUO VPN, P21, Nitro Pro, Adobe Pro, ConnectWise and more as required or mentioned in Ticket
  • Maintain comprehensive documentation for IT processes, procedures, and system configurations, ensuring clear and accessible resources for the team
  • Capture valuable insights and solutions to support effective knowledge sharing and seamless operations
  • Perform routine maintenance, updates, and configurations for IT systems, ensuring security and functionality
  • Proactively applied essential patches and updates to servers, safeguarding system integrity and reliability
  • Create and manage Distribution Lists, Shared mailboxes, and Security groups to streamline communication and access control within the organization
  • IT inventory management, overseeing the acquisition and tracking of hardware and software
  • Ensure seamless availability of resources while optimizing costs and maintaining accurate inventory records
  • Image new laptops, ensuring they are equipped with necessary applications and customized settings in line with company's SOP
  • Additionally, handle RICOH and Xerox printers and scanners, setting up new printers on the network, and providing ongoing maintenance to keep them running smoothly
  • Share ideas, opinions, and constructive criticism with other IT team members
  • Demonstrated effective prioritization of day-to-day workload and ensure that commitments are met.

System Support Technician

HUB Customer Central
08.2021 - 06.2023
  • Delivered responsive IT support to over 800 internal employees, swiftly resolving hardware and software issues
  • Provided on-site and remote technical assistance for diverse devices, while managing complex hardware installations, maintenance, and software application repairs
  • Proficiently managed user accounts in Active Directory, including tasks such as creation, disabling, migrating, and deletion
  • Skillfully administered network permissions, adeptly adjusting access as needed
  • Managed applications, performance upgrades, and implemented minor changes on XenApp servers to ensure optimal performance and user experience
  • Configured and managed user accounts in Cisco Jabber, including tasks such as creating accounts, assigning device profiles, configuring Jabber settings, and updating call pool and division assignments as required
  • Utilized system imaging tools to configure new laptop, includes installing applications, implementing security measures and connecting to domain
  • Managed the creation and maintenance of shared mailboxes (SMB) and distribution lists (DIS) utilizing Adaxes and Exchange, and conducted email recovery when necessary using Metalogix Admin
  • Conducted new hire onboarding sessions to seamlessly integrate employees into the company
  • Additionally, managed the crucial task of revoking IT access during employee terminations
  • Evaluated and procured new hardware and software through CDW and Dell Premier, also managed IT inventory
  • Other duties as assigned.

Junior System Administrator

OpenXcell
01.2019 - 10.2019
  • Upheld and enhanced corporate infrastructure to support seamless operations
  • Established and managed computer stations and software, ensuring optimal functionality
  • Constructed new servers and systems as required for enhanced performance
  • Oversaw inventory of software licenses, hardware, and IT supplies, ensuring resource availability
  • Offered technical consultation and recommendations to aid management in planning new applications and hardware
  • Addressed employee-reported issues through a responsive ticketing system, ensuring timely resolution.

Education

Diploma in Computer System Network Technician, Networking CCNA 1-4, Network security, Network administrator, System Configuration, CompTIA A+, Help Desk, Linux, JavaScript, html, CSS, PHP -

St Clair College
Windsor, ON
07.2021

System Administration -

Google IT Support Professional Certificate
02.2021

Technical Support Fundamentals -

Google IT Support Professional Certificate

Skills

  • Hyper-V and VMware
  • Citrix & XenApp Server
  • Exchange Admin
  • Windows Server
  • Metalogix & Sophos
  • Office 365
  • DHCP & DNS
  • Mobile Device Management
  • ConnectWise
  • LAN/WAN
  • UNIX Shell Scripting
  • Switches and Routers
  • VoIP and CRM software
  • TCP/IP
  • VPN (Duo Mobile)
  • System Administration
  • IT Documentation
  • IT Asset Management

Timeline

IT Technician – Level II

DXP Canada
07.2023 - Current

System Support Technician

HUB Customer Central
08.2021 - 06.2023

Junior System Administrator

OpenXcell
01.2019 - 10.2019

Diploma in Computer System Network Technician, Networking CCNA 1-4, Network security, Network administrator, System Configuration, CompTIA A+, Help Desk, Linux, JavaScript, html, CSS, PHP -

St Clair College

System Administration -

Google IT Support Professional Certificate

Technical Support Fundamentals -

Google IT Support Professional Certificate

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