PRINCE NSIAH APPAU

Proven track record in elevating customer satisfaction at ATWIMA MPONUA RURAL BANK PLC, adept in complaint handling and data entry. Skillfully managed high-volume inquiries, significantly enhancing client contentment through expert resolution strategies. Exhibits strong customer focus and call center operations acumen, ensuring efficient and effective service delivery. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Conscientious [Job Title] with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.