Summary
Overview
Work History
Education
Skills
Languages
Swimming, Reading, Listening to music and Hiking
Timeline
CustomerServiceRepresentative

Prince Muhammed

Red Deer,Alberta

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

BUNCHES MULTISERVICE LTD.
02.2018 - 09.2023
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Sales Representative

MUSTYZDEVIN ENTERPRISES
02.2016 - 01.2018
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Arts - English Language

Red Deer Polytechnic (RDP)
04.2027

High School Diploma -

Yaba, College of Technology (YCT)
05.2018

Skills

  • [Software] CRM system proficiency
  • Report Transcription
  • Account updating
  • Medical terminology knowledge
  • Call Center Operations
  • Administrative and Office Support
  • Store maintenance
  • Complaint Investigation

Languages

English
Full Professional

Swimming, Reading, Listening to music and Hiking

These  are actually my hobbies, they sure brings back good memories each time i do them. I only engage in all this activities  when i am  home, probably on my off day  or on a vacation from work.

Timeline

Customer Service Representative

BUNCHES MULTISERVICE LTD.
02.2018 - 09.2023

Sales Representative

MUSTYZDEVIN ENTERPRISES
02.2016 - 01.2018

Bachelor of Arts - English Language

Red Deer Polytechnic (RDP)

High School Diploma -

Yaba, College of Technology (YCT)

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Prince Muhammed