Prince Kunenge
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational and communication skills eager to take on added responsibilities to achieve company goals and meet customer expectations in terms of efficiency, timeliness, and delivering high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Help Desk Support Specialist
IG Wealth Management
01.2023 - Current
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Customer Service Representative
Single Point Group International
10.2022 - 12.2022
- Assist with customer related payment solutions and account discrepancies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Fresh Water Fish Marketing Corporation
06.2022 - 09.2022
- Performed administrative and clerical duties such as filing, reception, mail pickup and sorting.
- Streamlined payroll processes by implementing efficient data entry and verification methods.
- Improved data accuracy, diligently updating employee information as needed to ensure correct payroll calculations.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
Sales Representative
Bell Canada
07.2020 - 12.2021
- Expanded customer base through product promotions, cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
Customer Service Representative
24-7 InTouch company
09.2018 - 05.2020
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Network And System Administration
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2022
Associate of Arts - Business Administration
International College of Manitoba
Winnipeg, MB11.2021
Skills
- System Administration
- Attention to Detail
- Team Collaboration
- Problem Solving
- Customer Service
- Computer Diagnostics
- Account Administration
- Help Desk Support
- Security Protocols
- Software Installation
- Hardware diagnostics
- Help Desk Software
- Remote Support
Hobbies and Interests
- Sports
- Reading
- Travelling
- Learning new things
- Helping Others
- Teaching
Timeline
Help Desk Support Specialist
IG Wealth Management
01.2023 - Current
Customer Service Representative
Single Point Group International
10.2022 - 12.2022
Data Entry Clerk
Fresh Water Fish Marketing Corporation
06.2022 - 09.2022
Sales Representative
Bell Canada
07.2020 - 12.2021
Customer Service Representative
24-7 InTouch company
09.2018 - 05.2020
Bachelor of Arts - Network And System Administration
Manitoba Institute of Trades And Technology
Associate of Arts - Business Administration
International College of Manitoba
Similar Profiles
Corey DugganCorey Duggan
Business Development Coordinator at IG Wealth ManagementBusiness Development Coordinator at IG Wealth Management
Shravani SondarkarShravani Sondarkar
Practice Manager at IG Wealth ManagementPractice Manager at IG Wealth Management
Nancy FoxNancy Fox
Certified Financial Planner at IG Wealth Management, Fox Financial PlanningCertified Financial Planner at IG Wealth Management, Fox Financial Planning
Alexander GamboaAlexander Gamboa
Senior Compliance Specialist at IG Wealth ManagementSenior Compliance Specialist at IG Wealth Management
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises