Prince Dhillon
Brampton,ON
Summary
Economics student with hands-on experience supporting business analysis, customer insights, and operational improvement across the public sector, logistics, and marketing environments. Experienced in analyzing data, working with CRM systems, preparing reports, and communicating findings to stakeholders. Known for being detail-oriented, adaptable, and able to translate business problems into clear, actionable insights within fast-paced, cross-functional teams.
Overview
6
6
years of professional experience
Work History
Invoice Clerk
King Truck & Trailer Repair Inc.
Brampton, ON
01.2020 - Current
- Processed and reviewed invoices to ensure accuracy, timely payment, and proper record-keeping.
- Identified billing discrepancies and supported corrective actions that reduced invoice errors.
- Maintained organized financial records to support reporting and audit readiness.
- Worked closely with repair and operations teams to streamline billing workflows, and improve efficiency.
- Responded to client inquiries related to invoices, payments, and account details.
Digital Marketing & Sales Strategy Analyst (Projec
Riipen Project – MRKT360
Remote
04.2025 - 06.2025
- Completed a 60-hour consulting-style project supporting a digital marketing agency, serving local service businesses.
- Analyzed lead data and CRM activity to assess lead quality, conversion patterns, and booking effectiveness.
- Evaluated existing digital outreach strategies, and identified gaps impacting consultation volume.
- Prepared structured findings and recommendations to improve lead qualification, follow-up processes, and campaign performance.
- Worked directly with stakeholders to align analysis with business goals and operational constraints.
Marketing & Content Assistant
Betstamp
Toronto, Ontario
08.2024 - 02.2025
- Analyzed user engagement and sports betting data to support marketing strategy decisions.
- Reviewed market and user trends to inform content direction and promotional planning.
- Collaborated with team members to suggest app and user experience improvements.
Office Administration Representative
MetroXpress
Caledon, Ontario
06.2023 - 05.2024
- Supported daily administrative operations, reporting, and documentation.
- Generated routine reports to assist management with operational tracking and decision-making.
- Coordinated shipment schedules, and maintained accurate dispatch records.
Customer Experience Representative
City of Brampton
Brampton, Ontario
05.2023 - 11.2023
- Managed over 150 customer interactions weekly across in-person and digital channels, addressing service inquiries and operational issues.
- Logged and categorized customer concerns to identify recurring issues and service inefficiencies.
- Supported the rollout of a digital booking system, improving appointment accuracy, and reducing scheduling errors.
- Collaborated with internal teams to improve service processes and ensure consistent customer experience standards.
- Contributed to the training and onboarding of new team members on service procedures and systems.
Education
Bachelor of Arts - Economics
Wilfrid Laurier University
Waterloo, ONSkills
- Data analysis and reporting (Excel, CRM systems)
- Business and operational analysis
- Process improvement and workflow evaluation
- Stakeholder communication and collaboration
- Requirements documentation and issue tracking
- Strong written and verbal communication
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Digital Marketing & Sales Strategy Analyst (Projec
Riipen Project – MRKT360
04.2025 - 06.2025
Marketing & Content Assistant
Betstamp
08.2024 - 02.2025
Office Administration Representative
MetroXpress
06.2023 - 05.2024
Customer Experience Representative
City of Brampton
05.2023 - 11.2023
Invoice Clerk
King Truck & Trailer Repair Inc.
01.2020 - Current
Bachelor of Arts - Economics
Wilfrid Laurier University