Prince Dhaliwal
Calgary,Canada
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Server
Cactus Club Cafe
Calgary, AB
02 2024 - 04 2025
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Expeditor
Cactus Club Cafe
Calgary, AB
01 2024 - 02 2025
- Improved order accuracy with thorough review of each dish before serving to guests.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Assisted in training new staff on restaurant protocols, enhancing team efficiency.
Barista
A.OK Cafe
Calgary, Canada
05.2022 - 11.2023
- Preparing espresso based beverages
- Providing unparalleled customer service
- Completing day to day tasks such as syrup prep, cleaning, closing duties
- Bringing the mission statement of everyday luxury to life by serving Aritzia clientele complimentary beverages
- This is a full-service role
VIP Lounge Server
The Westin Hotel
Calgary, Canada
11.2019 - 03.2020
- In charge of preparing & dismantling the lounge room every shift
- Keeping track of fridge inventory and making sure it is replenished at all times
- Tending to each guest with elite customer service
Shift Lead/Server
Olive Garden
Calgary, Canada
06.2018 - 10.2019
- Providing excellent and attentive customer service while working closely with Kitchen staff to ensure that orders are served accurately and efficiently
- Keeping up to date on menu alterations & upselling high profit items to enhance sales numbers
- Delegating closing tasks to team members
- Gained immense knowledge with customer satisfaction and conflict resolution
Education
Diploma/ Certification -
MC College
Calgary, AB05.2023
Skills
- Hospitality service expertise
- Wine service
- Sales expertise
- Food and beverage pairings
- High-volume dining
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- PROSERVE, 01/01/18 - Current
- 100% Guest Delight Award (Silver & Gold) – Olive Garden, 01/01/18
- Health & Safety Certificate, 01/01/17
Timeline
Barista
A.OK Cafe
05.2022 - 11.2023
VIP Lounge Server
The Westin Hotel
11.2019 - 03.2020
Shift Lead/Server
Olive Garden
06.2018 - 10.2019
Diploma/ Certification -
MC College
Server
Cactus Club Cafe
02 2024 - 04 2025
Expeditor
Cactus Club Cafe
01 2024 - 02 2025