Summary
Overview
Work History
Education
Skills
Timeline
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PRINCE BAJAJ

PRINCE BAJAJ

ANALYST
Brampton,ON

Summary

Accomplished Senior Analyst with a proven track record at Frontizo, enhancing logistics and financial strategies through expert data analysis and portfolio valuation. Renowned for tech-savviness and exceptional client management, achieving a 99% customer satisfaction rate at Concentrix. Specializes in transforming data into actionable insights, driving business growth and product development.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Flipkart
09.2022 - 11.2024
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Recognized employees who exceeded expectations through verbal recognition or awards programs.
  • Identified opportunities for process improvements by analyzing existing data from calls or emails.
  • Monitored CSR performance, provided feedback, and conducted regular one-on-one meetings to ensure successful job performance.
  • Implemented customer service process improvements to limit wait times.

Senior Analyst

Frontizo
12.2019 - 07.2022
  • Operations Analyst: Focused on improving logistics, inventory, and supply chain performance.
  • Finance Analyst: Works on financial planning, analysis, and budgeting to guide business decisions.
  • Business Intelligence Analyst: Uses data to provide actionable insights into business performance.
  • Marketing Analyst: Analyzes customer behavior, advertising campaigns, and sales data to optimize marketing strategies.
  • Product Analyst: Works closely with product teams to analyze user engagement and support product development.

Customer Service Executive

Concentrix
09.2016 - 11.2019
  • Delivered high-quality support to customers through various channels, including phone, email, and social media platforms.
  • Assisted customers with inquiries, returns, exchanges, and Technical issues, achieving a 99% customer satisfaction.
  • Managed customer feedback and escalated unresolved issues to the appropriate departments for further action.
  • Educated customers about product features and troubleshooting techniques.
  • Processed orders, tracked shipments, and ensured timely delivery, addressing any shipping-related issues proactively.

Education

GED -

PUNJAB UNIVERSITY
03-2015

Skills

  • Data analysis
  • Portfolio valuation
  • Performance monitoring
  • Analytics software
  • Data modeling
  • Advanced Excel
  • Tech-Savvy
  • Client management

Timeline

Customer Service Supervisor

Flipkart
09.2022 - 11.2024

Senior Analyst

Frontizo
12.2019 - 07.2022

Customer Service Executive

Concentrix
09.2016 - 11.2019

GED -

PUNJAB UNIVERSITY

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