Prince Prince
Toronto,ON
Summary
Versatile service industry professional with a strong background in hospitality, dedicated to provide excellent customer service and ensuring client satisfaction, able to handle challenging situations with grace and professionalism. Capable of adapting to new professional settings, learning new processes and adding value shortly after hire with little guidance and training.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AMAZON WAREHOUSE TEAM
Amazon
05.2022 - 11.2023
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Improved order accuracy through diligent quality control checks and thorough communication with team members.
- Reduced product damage during storage and transportation through proper handling and packaging techniques.
- Boosted on-time delivery rates by closely monitoring order progress and addressing potential delays proactively.
- Supervised warehouse operations by managing employees during shifts.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
DISPATCHER / CUSTOMER SERVICES
NEON LOGISTICS
10.2022 - 07.2023
- • Schedule drivers to pick up and deliver loads to customers or vendors.
- • Keeping records, monitoring driver daily logs for errors or violations.
- • Monitoring drivers' working hours and equipment availability.
- • Keep track of weather of all drivers locations in order to flag potential issues
- . • strong knowledge of Microsoft, PAPS, PARS, LTL , Excel, outlook, Aval.
- • Booked appointments for clients
- • Responsible for troubleshooting applications.
- • Communicate specific freight requirement and procedure to drivers.
- • Analyze resource utilization and generate reports as needed.
- • Coordinate and plan with department peers to effectively and efficiently dispatch the company's resources.
Assistant Supervisor
GRODZINSKI BAKERY
10.2021 - 10.2022
- Greeted customers upon their entry into the store and helped them with any questions and concern
- Performed all checkout procedures quickly and accurately each time, while also promoting the store credit card to customers
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed
- Rang up customers swiftly and accurately in a busy general store environment
- Managed the cash register and POS software, as well as checkout lane belt, UPC scanner, and weight scale.
- Conducted periodic audits of inventory accuracy on a regular basis.
- Scheduled shipments from suppliers according to production needs.
- Prepared reports regarding product shortages, overstocks or slow moving items.
- Implemented new or improved supply chain processes to enhance efficiency or performance.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
POST GRADUATE - GLOBAL BUSINESS MANAGEMENT
Sault College, Brampton
Brampton, ON04.2023
Bachelor Of Commerce -
S D college
Punjab, India04.2017
Skills
- Inventory Management: Ability to accurately track and manage inventory levels, including receiving, storing, picking, packing, and shipping goods
- Organization: Skills in maintaining an organized warehouse layout to optimize space utilization and facilitate efficient movement of goods
- Attention to Detail: Ability to pay close attention to details to ensure accuracy in order fulfillment, inventory counts, and documentation
- Communication: Effective communication skills are essential for coordinating tasks, conveying instructions, and resolving issues within the warehouse team and with other departments
- Teamwork: Collaborative skills to work effectively with colleagues to accomplish tasks, solve problems, and meet deadlines
- Physical Stamina: Warehouse work often involves manual labor, such as lifting heavy objects, standing for long periods, and operating machinery Physical stamina is crucial for performing these tasks safely and efficiently
- Technical Proficiency: Familiarity with warehouse management systems (WMS), barcode scanners, and other technology used for inventory tracking and order processing
- Problem-Solving: Ability to identify issues, troubleshoot problems, and implement solutions to ensure smooth warehouse operations
- Time Management: Efficiently managing time and prioritizing tasks to meet shipping deadlines and maintain productivity levels
- Safety Awareness: Knowledge of safety protocols and procedures to prevent accidents and ensure a safe working environment for all warehouse staff
- Adaptability: Flexibility to adapt to changes in workload, priorities, or procedures, especially in fast-paced environments or during peak seasons
- Customer Service Orientation: Understanding the importance of providing quality service to customers by ensuring accurate and timely order fulfillment and addressing any inquiries or concerns promptly
Languages
English
Certification
- First Aid & CPR Level C
- Ontario security guard License
- Dispatcher training certificate
- Valid G license with clean records
Timeline
DISPATCHER / CUSTOMER SERVICES
NEON LOGISTICS
10.2022 - 07.2023
AMAZON WAREHOUSE TEAM
Amazon
05.2022 - 11.2023
Assistant Supervisor
GRODZINSKI BAKERY
10.2021 - 10.2022
POST GRADUATE - GLOBAL BUSINESS MANAGEMENT
Sault College, Brampton
Bachelor Of Commerce -
S D college
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