Pricele Nkunga
Gatineau,QC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant in the Public Service
Mr Victor
12.2019 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Cashier, Receive Calls
Mr Dan
12.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Receiving calls
Call Center Customer Service Representative
Gauthier Mokonzi
02.2018 - 08.2018
- Documented and detailed calls and complaints using call center's CRM database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Representative
Mr Amos
02.2015 - 08.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Certificate - Call Center Agent
Isp Gombe
Rep Démocratique Of Congo01.2022
Customer Service
Paloma
Cape Town , Western Cape05.2019
Advanced Diplôma - Marketing Management
RICHFIELD INSTITUT
Cape Town , Western Cape04.2018
Biochimie
C.S Technologie Modern
Rep Démocratique Of Congo07.2015
Skills
- Recordkeeping
- Multitasking
- Flexible and Adaptable
- Microsoft Word
- Excellent Communication
- Team Building
- Networking
- Interpersonal Communication
- Organizational Skills
Languages
English
Full Professional
Frensh
Native or Bilingual
Timeline
Administrative Assistant in the Public Service
Mr Victor
12.2019 - 07.2023
Cashier, Receive Calls
Mr Dan
12.2018 - 11.2019
Call Center Customer Service Representative
Gauthier Mokonzi
02.2018 - 08.2018
Call Center Representative
Mr Amos
02.2015 - 08.2015
Certificate - Call Center Agent
Isp Gombe
Customer Service
Paloma
Advanced Diplôma - Marketing Management
RICHFIELD INSTITUT
Biochimie
C.S Technologie Modern
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