Enterprise change-management professional with IT and Finance background who designs, creates and implements targeted and measurable change plans aligned with business goals.
Deep experience in designing and conducting change readiness assessments, evaluating results, and presenting findings to stakeholders to plan and carry out a change management strategy.
Partner and work collaboratively with project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization.
Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project.
Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation.
Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs.
Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
Develop an approach to institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices.
Leading several IT transformational, communications, and training programs implementing SACCR banking regulation.
Leverage the scale of 1832 processes and platforms across the Wealth management business to MD processes and platforms. Role involves integrated business and technology capability model to optimize cost and enable collaboration between People, Process and Technology.
Partnered with AML Transaction Monitoring team to change the rule engine for identifying unusual correspondent banking activities and to ensure operationalization of AML TM controls in the 1st line of defense.
Created the migration roadmap for a new Resource Management (RM) Tool for expediting, automating and simplifying the Resource Management Functions by providing auditing, reporting and communication functionalities. The tool enabled reporting for all aspects of the RM Tool by creating a repository for storage of all the reports.
Develop MarshCore to change the manual approach of floating the RFQ’s, making comparatives and final placement of the various insurance policies; to an automated web based application.