Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Preya Kaur

Toronto,ON

Summary

Results-oriented team player with a diverse background in product management, relationship management, real-estate and finance.

Leveraging a blend of strategic planning, analytical acumen, and client-centric focus, excels in driving business growth and fostering strong client partnerships.

Seeking opportunities to contribute in a dynamic environment focused on innovation and client success.

Overview

6
6
years of professional experience

Work History

Product & Client Relationship Manager

Ourboro
06.2021 - Current
  • Demonstrated management skills by leading a team of Co-Buying Specialists, ensuring their alignment with service objectives and company goals through comprehensive training and ongoing support.
  • Spearhead data-driven strategies resulting in a 3x increase in annual conversion rates . Utilize market research and data analytics to identify pain points and optimize the user journey, enhancing engagement and driving conversions.
  • Drive operational efficiency and scalability by implementing strategic process enhancements and workflow optimizations, leading to a significant 45% reduction in conversion time for intake operations.
  • Developed, maintained and reported KPI dashboards to monitor key metrics such as conversion rates and funnel progression . Leveraged insights from data analytics to drive data-driven decision-making and continuous improvement efforts.
  • Effectively manage crisis situations and exceptions , collaborating with internal and external stakeholders to swiftly address issues and ensure operational integrity is maintained.

Social Media Marketing Analyst

Top Advisor Marketing
02.2020 - 09.2020
  • Enhanced brand visibility and engagement for Financial Firms through the development and execution of digital marketing strategies, driving increased awareness among prospective clients.
  • Utilized data analysis and metrics to optimize client company pages across various social media platforms, effectively amplifying traffic and engagement through targeted content and strategic insights.
  • Employed innovative techniques to maximize the reach and impact of viral posts and advertisements , leveraging social media platforms to effectively promote client campaigns and initiatives.

Office Administrative Coordinator

Royal LePage Terrequity Realty
07.2018 - 02.2020
  • Demonstrated strong problem-solving abilities in addressing diverse client concerns and complaints, effectively identifying issues and coordinating resources to ensure timely resolution, all while maintaining a professional and courteous demeanor.
  • Conducted market research and analysis to support agents in pricing strategies, market trends, and property evaluations, contributing to informed decision-making processes.
  • Maintained up-to-date knowledge of local real estate regulations, compliance requirements, and industry best practices, ensuring adherence to legal guidelines and ethical standards in all transactions.

Education

Bachelor of Commerce in Finance -

Ontario Tech University
Oshawa, ON
04.2021

Advanced Diploma in Business Administration: Finance -

Centennial College
Toronto, ON
08.2019

Skills

  • Agile and Scrum Methodologies
  • UX Design Principles
  • Client Relationship Building and Retention
  • Effective Communication
  • Conflict Resolution & Problem Solving
  • Stakeholder Management
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Customer Relationship Management (CRM) software
  • Project Management Software
  • Data Analysis and Visualization tools (eg, Tableau, Google Analytics)

Languages

English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Product & Client Relationship Manager

Ourboro
06.2021 - Current

Social Media Marketing Analyst

Top Advisor Marketing
02.2020 - 09.2020

Office Administrative Coordinator

Royal LePage Terrequity Realty
07.2018 - 02.2020

Bachelor of Commerce in Finance -

Ontario Tech University

Advanced Diploma in Business Administration: Finance -

Centennial College

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Preya Kaur