Summary
Overview
Work History
Education
Skills
Timeline
Certification
Server

Megan Cawley-Obeng

St. Catharines,ON

Summary

  • 15 Years of experience in the food industry, where I demonstrated a high level of customer service assisting guests with their orders
  • Accelerated in time management ensuring guests received their orders on time
  • Practiced problem-solving skills when handling complaints to ensure guest satisfaction
  • Ability to organize and evaluate priorities as they change
  • Excel at multitasking and working under high pressure situations
  • Ability to collaborate with others to achieve the best results

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Server

Chucks Roadhouse
05.2021 - Current
  • Thorough knowledge of POS system, and food menu, ability to up-sell products to increase sales
  • Memorized drink menu including 16 beers on tap, as well as possible food parings
  • Cleaned expo area, polished utensils, portioned and served condiments, rotating and storing them according to health and safety guidelines
  • Used discretion when serving alcoholic beverages to guests 19+, followed procedures set out by Smart Serve Canada, to ensure guest safety and to avoid liabilities
  • Followed strict workplace guidelines including sanitization and food safety procedures to avoid cross contamination
  • Paying attention to food orders that contain allergies, working closely with kitchen staff to ensure ingredients and handling of food is safe for guest's
  • Stayed informed on new procedures or required training to provide highest level of service

Server

Fionn MacCool's
08.2015 - 08.2019
  • Handled multiple tasks or requests efficiently and promptly
  • Worked during high peak hours, serving breakfast to many patrons on weekends. Skills include ability to serve table's of four in one run
  • Helping guests with menu choices, being informative and making accommodations when requested
  • Engaged with guests to unsure an optimal experience, often having repeat guests and requests for my service
  • Worked closely with kitchen and waitstaff to ensure quality of food and service met guest’s expectations
  • Managed closing duties, accounting for daily sales and set up of restaurant
  • Facilitated training to new employees

Education

Diploma - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
04-2021

Skills

  • Friendly and outgoing personality
  • Active listening skills
  • Positive outlook
  • Non judgmental persona

Timeline

Server

Chucks Roadhouse
05.2021 - Current

Server

Fionn MacCool's
08.2015 - 08.2019

Diploma - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning

Certification

  • Smart Serve

  • Certificate for Peel Trauma Screening

  • Safe Talk Suicide Awareness Certificate

  • Human Rights Certificate

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Megan Cawley-Obeng