Dushina Luxmi Chiniah Kamanah
Montreal,QC
Summary
Experienced professional seeking a full-time position that offers professional challenges. Utilizes interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team member with strong organizational skills. Manages multiple projects simultaneously with precision. Identifies client needs and finds solutions quickly and professionally. Organized and reliable candidate adept at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
RBC royal bank
Montreal, QC
02.2025 - Current
- Provide exceptional client service by addressing creditor insurance inquiries, explaining coverage options, and delivering accurate product information.
- Resolved client concerns by employing problem-solving and decision-making skills to ensure effective resolution of insurance-related requests.
- Assist clients with creditor insurance claims inquiries by explaining the claims process, clarifying requirements, and providing guidance on the appropriate next steps while ensuring a professional and supportive client experience.
- Owned client inquiries and follow-ups, ensuring accuracy and professionalism throughout the service process.
- Maintain high standards of quality and compliance by following established policies, procedures, and regulatory requirements.
- Apply active listening and effective communication skills to understand client needs and provide clear, relevant information.
- Collaborated with colleagues to support team objectives through open communication and knowledge sharing.
- Demonstrate accountability and a commitment to continuous learning, coaching, and performance improvement to enhance service quality and client experience.
Customer Service Representative
Alorica
Montreal, QC
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Cim Finance
Phoenix
10.2023 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Talent Management And Team Building
Collège Ocep
Curepipe, MauritiusHigher School Certificate - Finances, Arts et Tourisme
Collège Ocep
Curepipe, MauritiusSchool Certificate -
Collège Ocep
Curepipe, MauritiusManagement And Leadership
Collège Ocep
MauritiusSkills
- Communication Skills: Clear and professional verbal and written communication Active listening to understand customer needs effectively
- Empathy: Ability to understand and relate to the customer's emotions and concerns Providing a human touch to problem-solving
- Problem-Solving Skills: Analyzing situations quickly to find effective solutions Thinking critically and creatively to resolve issues
- Patience: Staying calm and composed, especially with difficult customers Allowing customers to express themselves without rushing them
- Time Management: Handling multiple customer requests efficiently Prioritizing tasks to meet deadlines
- Adaptability: Adjusting to different customer personalities and situations Handling changes in company policies or tools
- Product Knowledge: Comprehensive understanding of the company's products or services Ability to explain features and resolve technical or usage issues
Languages
Title: Customer Service Agent
Additional Information
Title: Customer Service Agent
Personal Information
Title: Customer Service Agent
Timeline
Bilingual Customer Service Representative
RBC royal bank
02.2025 - Current
Customer Service Representative
Alorica
09.2024 - Current
Customer Service Representative
Cim Finance
10.2023 - 06.2024
Talent Management And Team Building
Collège Ocep
Higher School Certificate - Finances, Arts et Tourisme
Collège Ocep
School Certificate -
Collège Ocep
Management And Leadership
Collège Ocep