Summary
Overview
Work History
Education
Certification
Timeline
Generic

Prettie Tsonchoke

Grand Prairie

Summary

Outgoing and highly motivated individual actively seeking a stable full or part-time position within your area. Quick learning abilities and strong commitment to integrity make me a valuable asset to your company. Customer-oriented approach and efficient multitasking skills contribute to being an effective team player. Thrives in fast-paced environments and always strives to provide exceptional service with a smile. Firm belief in the importance of creating impactful presentations for making a great first impression.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Housekeeper

Stanford Inn
04.2023 - 11.2024
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

House Keeper

Delta Hotel by Marriott-Burlington
01.2022 - 02.2023
  • Cleaned and restocked guest rooms to the highest standard, to enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Restocking of storage and cart, before and after each shift.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Cleaner - residential/industrial

Flo's cleaning service
02.2021 - 07.2021
  • Used appropriate cleaning products effectively
  • Cleaned and swept all floor surfaces inside the home/shop
  • Sanitized all bathrooms in the home
  • Disposed of garbage and debris
  • Executed cleaning tasks according to job instructions and cleanliness standards
  • Shop cleaned to the highest standards on weekly basis

Front Desk Receptionist

Podollan Inn and spa
01.2019 - 11.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Managed Scheduled, coordinated and confirmed reservations and meetings.
  • Maintain a positive attitude and friendly demeanor.

Front Desk/Housekeeper

Best Western
11.2017 - 12.2018
  • Balanced multiple priorities during peak check-in/check-out periods while maintaining exceptional guest service levels.
  • Supported other departments during busy periods or staffing shortages, demonstrating flexibility and adaptability within the role.
  • Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.

Manager

Subcity Donair
03.2012 - 11.2017
  • Attend to daily paperwork such as; inventory, orders, cash outs and shift managing.
  • Hiring and training new employees. Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Barista and Waitress

Dragonfly cafe
05.2011 - 01.2012
  • Assisted in day to day routines; prep, cleaning, and closing duties.
  • Waited on customers and making sure their needs are met.
  • Assisted in outdoor pop-up food service, such as; shambhala, town festivals and farmers markets.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Barista and Key Holder

Second Cup
11.2009 - 04.2011
  • Assisted in daily opening and closing duties
  • Food prep and weekly inventory
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Receptionist

Inter-Hair Group
01.2009 - 10.2009
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handling all incoming and outgoing merchandise and mailing.
  • Light office cleaning and stocking.

Sales Representative

Suzy Shier
07.2008 - 12.2008
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Sales Representative

La Vie en Rose
08.2007 - 07.2008
  • Assisted customers and sold merchandise
  • Received and organized incoming products
  • Decorated store and window display during promotions

Education

High School Diploma -

St Francis Xavier
Edmonton, AB
06.2006

Certification

  • Serving It Right
  • First Aid
  • ProServe

Timeline

Housekeeper

Stanford Inn
04.2023 - 11.2024

House Keeper

Delta Hotel by Marriott-Burlington
01.2022 - 02.2023

Cleaner - residential/industrial

Flo's cleaning service
02.2021 - 07.2021

Front Desk Receptionist

Podollan Inn and spa
01.2019 - 11.2020

Front Desk/Housekeeper

Best Western
11.2017 - 12.2018

Manager

Subcity Donair
03.2012 - 11.2017

Barista and Waitress

Dragonfly cafe
05.2011 - 01.2012

Barista and Key Holder

Second Cup
11.2009 - 04.2011

Receptionist

Inter-Hair Group
01.2009 - 10.2009

Sales Representative

Suzy Shier
07.2008 - 12.2008

Sales Representative

La Vie en Rose
08.2007 - 07.2008

High School Diploma -

St Francis Xavier

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