Pretti Johal
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Licensed Dispensing Optician
LENSCRAFTERS
04.2019 - Current
- Collect and input patient personal information into database
- Prepare patient purchase invoices for insurance purposes
- Measure and neutralize frames and lenses to be an exact fit onto clients face
- Verify measurements of finished lens and adjust frames and lens to fit patient
- Educate patients on specific eye care products according to doctors recommendations
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Licensed Dispensing Optician
VISION EXPRESS
05.2013 - 04.2019
- Supervised multiple employees while managing store operations
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Manage inventory through electronic system
- Prepare work orders for laboratories for further fabrication/other locations
- Educate patients regarding lens/frames/coatings for specific needs
- Check all necessary health cards for OHIP patients
- Completed detailed measurements of client faces to document details such as optical centers, vertex and pupillary distances
- Fax and call patients regarding referrals and yearly follow-ups
Beauty Boutique Expert
SHOPPERS DRUG MART
03.2011 - 07.2012
- Identified client needs and recommended products based on preferences and requirements
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Responsible for reconciliation of the daily transactions
- Educated customers on both makeup and skincare brands, ingredients, and specialties
Education
DIPLOMA - Opticianry
GEORGIAN COLLEGE
Barrie, ON08.2013
SANDALWOOD HEIGHTS SECONDARY SCHOOL
Brampton, ON06.2010
Skills
- Microsoft Word
- Report Creation
- Problem Solving
- Microsoft PowerPoint
- Retail Sales Customer Service
- Sales Expertise
- Call Triaging
- Administrative Support
Timeline
Licensed Dispensing Optician
LENSCRAFTERS
04.2019 - Current
Licensed Dispensing Optician
VISION EXPRESS
05.2013 - 04.2019
Beauty Boutique Expert
SHOPPERS DRUG MART
03.2011 - 07.2012
DIPLOMA - Opticianry
GEORGIAN COLLEGE
SANDALWOOD HEIGHTS SECONDARY SCHOOL
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