Senior Customer Support Executive
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Promptly responded to inquiries and requests from prospective customers
- Conducted product description to highlight features to accomplish weekly sales targets
- Developed strong rapport with customers and created positive impression of business
- Generating new leads through assessing customers account for cross selling and spreading awareness of different products
- Exceeded monthly sales targets through proactive prospecting and lead generation
- Used customer insights to develop innovative sales strategies to increase sales
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust
- Educated customers about billing, payment processing and support policies and procedures
- Bolstered customer retention by creating and offering discount option and upselling in new product lines
- Streamlined the service process for increased efficiency by implementing new strategies aimed to reducing response times
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Collaborated with managers to provide customer feedback and recommended operational changes to meet emerging trends
- Used customer insights to develop innovative sales strategies to increase sales
- Negotiated contracts with clients and developed relationships with key personnel
- Boosted NPS Survey rated by cultivating positive relationships with satisfied customers
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Maintained current knowledge of evolving changes in every week offers and sold products to the customers
- Set and achieved company defined sales goals.
