Summary

Overview

Work History

Education

Skills

Education and Training

Timeline

Preston Songer

San Diego

Summary

Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Work History

Owner

Doors and More

05.2022 - Current

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.

Server/Host/Togo Specialist/ Busser

Oliver Garden

01.2018 - Current

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers to back up kitchen staff.
Operated POS terminals to input orders, split bills and calculate totals.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.

Busser

Sushi On The Rock

11.2016 - 11.2017

Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
Monitored customer movements and quickly cleared empty tables for future customers.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Removed trash, spills and trays to keep areas clean and professionally organized.
Increased productivity by working quickly, helping other bussers and looking for ways to improve.
Resolved various customer issues quickly to increase customer satisfaction.
Greeted guests with friendliness and professionalism.
Applied proactive and resourceful nature to create pleasant guest experiences.

Cashier/Server

Rockin Burger

08.2016 - 11.2017

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Helped customers find specific products, answering questions and offering advice.
Trained new team members in cash register operation, stock procedures and customer service.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.