Presley Johnstone
Kelowna
Summary
Cheerful food and beverage sever offering experience in fast-paced restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Worker / Model
Lost Together
10.2023 - Current
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Modeled, styled and captured photo and video content for social media marketing.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Administrative Assistant
Armada Steel Corp.
04.2022 - 09.2024
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Fashion Model
Deja Vu Model Management
03.2017 - 08.2023
- Maintained readiness for all jobs by keeping up with proper self-care
- Rehearsed catwalks and special choreography in preparation for fashion exhibits.
- Scheduled and attended casting and fittings with clients, while maintaining high levels of professionalism
Restaurant Hostess
Train Station Pub
06.2021 - 08.2021
- Answered customer questions about hours, seating and menu information.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
Restaurant Hostess
Summerhill Pyramid Winery
10.2020 - 08.2021
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Bachelors of Elementary Education -
University of Victoria
Victoria, BC04.2025
High School Diploma -
École Kelowna Secondary School
Kelowna, BC06.2021
Skills
- Effective Team Leader
- Food handling
- Guest Relations
- Suggestive Selling
- Warm and Friendly
- Adaptable and Flexible
- Cool Under Pressure
- Reliable and Responsible
Certification
First Aid and CPR
Serving It Right BC
Timeline
Retail Worker / Model
Lost Together
10.2023 - Current
Administrative Assistant
Armada Steel Corp.
04.2022 - 09.2024
Restaurant Hostess
Train Station Pub
06.2021 - 08.2021
Restaurant Hostess
Summerhill Pyramid Winery
10.2020 - 08.2021
Fashion Model
Deja Vu Model Management
03.2017 - 08.2023
First Aid and CPR
Serving It Right BC
Bachelors of Elementary Education -
University of Victoria
High School Diploma -
École Kelowna Secondary School
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