PRESCILIA BANANA MAVINGA
67 Bernard Ct NW Calgary,AB
Summary
Motivated, conscientious, organized, productive, and multilingual (including french and english), I have more than 2 years of professional experience in customer service working in call center. With deep capability and understanding of priorities, I know how to best assist different sorts of clients in the most challenging situations, whether face to face, through the phone, or by e-mail, and I always do my best to find a balance between the satisfaction of customers and the compliance with company rules while providing rights solutions to customers issues. Courageous and versatile, I learn quickly and am able to adapt to several sectors or areas of life, and to accomplish even tasks not necessarily related to my previous experiences. Open-minded and having a taste of risk, I like new challenges seen as opportunities to forge myself and push my limits; I can work alone or work with a team and still stay professional and aware of the interests of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaning Contractor
Personal Business
07.2021 - Current
- Sweeping and mopping the house
- Wiping the furniture, the windows, the oven, the microwave, the fridge.
- Emptying trashcans and transported waste to collection areas.
- Maintaining cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Nanny/Babysitter (+2 Months)
Personal Business
08.2013 - Current
- Changing diapers
- Washing and sterilizing bottles
- Preparing the meal
- Playing with the babies
- Organizing and cleaning home after activities by picking up toys and straightening up play room.
Kindergarten English Teacher
Ecole Canadienne Du Congo
10.2020 - 01.2021
- Preparing the material to be taught to kindergarten kids
- Creating songs, recitations, and activities in English so that they retain certain words
- Supervising the children during their moments of play and their taste
- Coordinating activities to encourage interest in reading.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Planning dynamic lessons to increase student comprehension of books and literary concepts.
Executive Assistant
Global Assurances Services
12.2018 - 12.2019
- Organizing meetings
- Screening calls and emails and responding accordingly to support executive correspondence.
- Taking notes and dictation at meetings.
- Writing and submitting meeting reports receiving customers
- Managing appointment schedules with clients
Call Center Customer Service Representative
Africell
10.2015 - 08.2018
- Dealing with customers complaints
- Responding to customer calls and emails to answer questions about products and services.
- Promoting available products and services to customers during service, account management, and order calls.
- Kinshasa, Congo
- Providing feedbacks and solutions to customers issues
- Making sure all clients are assisted and satisfied in an allocated time
Waitress and Cleaner
Debonairs Restaurant
09.2013 - 07.2015
- Welcoming guests, taking orders, attending, and serving guests
- Serving drinks and food
- Collaborating with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Following back and processing payments
- Cleaning the restaurant tables, floor, windows, and setting up tables and chairs
Education
Achievement in Advanced Level of Proficiency - English As A Second Language (Training)
Georgia State University
Atlanta, Usa04.2023
Certificate of Achievement - Computer Typing (Training)
Georgia State University
Atlanta, Usa04.2023
Achievement in Advanced Level of Proficiency - English As A Second Language (Training)
Congo American Institute Language
Kinshasa, Congo06.2019
Bachelor of Science - Finance
Catholic University of Congo
Kinshasa, Congo07.2017
High School Diploma - Commercial And Administrative
Les Loupiots School Complex
Kinshasa, Congo07.2012
Skills
- Critical Thinking
- Inbound and Outbound Calling
- Time management
- Attention to details
- Decision making
- Adaptability
- Complaint Resolution
- Team worker
Accomplishments
- Adaptability I am a very flexible and adjust to changing factors, conditions or environments.
Certification
01/2023 – 04/2023 Intensive English Program Atlanta, Usa Georgia State University
01/2023 – 04/2023 Computer Typing Certificate Atlanta, Usa Georgia State University
01/2018 – 06/2019 Certificate of Achievement in Advanced level of proficiency in English Kinshasa, Congo Congo American Language Institute
Timeline
Cleaning Contractor
Personal Business
07.2021 - Current
Kindergarten English Teacher
Ecole Canadienne Du Congo
10.2020 - 01.2021
Executive Assistant
Global Assurances Services
12.2018 - 12.2019
Call Center Customer Service Representative
Africell
10.2015 - 08.2018
Waitress and Cleaner
Debonairs Restaurant
09.2013 - 07.2015
Nanny/Babysitter (+2 Months)
Personal Business
08.2013 - Current
Achievement in Advanced Level of Proficiency - English As A Second Language (Training)
Georgia State University
Certificate of Achievement - Computer Typing (Training)
Georgia State University
Achievement in Advanced Level of Proficiency - English As A Second Language (Training)
Congo American Institute Language
Bachelor of Science - Finance
Catholic University of Congo
High School Diploma - Commercial And Administrative
Les Loupiots School Complex
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