Prerna Yadav

Managing documents related to real estate, including both rental and commercial

• Maintaining and supporting IHS Markit’s CRM Software System (Salesforce) such as IHS Markit Single Sign-On service, marketing cloud (Eloqua), document rendering (Drawloop), digital transaction management (DocuSign), business data services (Data.com), and accounting software (SAP)
• Handle ad hoc report & dashboard requests
• Maintain and customize objects, record types, page layouts, fields, workflow & approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
• Custom report & dashboard creation
• Performing ad hoc tasks and projects related to CRM
• Use tools such as DataLoader & Excel for data scrubbing, manipulation and inserting new records
• Support to internal users using Salesforce Lightning for all business areas globally, including sales, customer support, contract management, product, legal and finance teams

• As a Salesforce Administrator, I managed multiple projects for 3000 users in cross-functional teams, including those for Unilever, GSK, Rolls-Royce, and Ericsson.
• Implemented the awaiting for response, reopen pool, and response receive functionality with the help of workflows. Created users, profiles, roles, login setting, and email setting.
• Configured the global email setting for the organization and created email templates as per the signed process document. Developed TAT clock functionality to track the SLA.
• Created different views, approval processes, queues, workflows
• Worked on data migration and updating. Created complete dashboard view for the customer to check the pending invoice
• Configured the system as per the signed document from the client and attended day to day call with the customer. Prepared unit test case report and performed unit testing.
• Analyzed competitive market strategies through analysis of related product, market and share trends.
• Documented specifications for business intelligence or information technology reports and dashboards.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Collaborated with team members to achieve target results.