Hi, I’m
Prerna Sapra
Kamloops,BC
Summary
Customer-focused professional with 1.5+ years of service experience and Canadian Securities Course (CSC) certification. MBA candidate with hands-on project experience in marketing strategy, service operations, and innovation. Skilled in financial needs analysis, digital banking tools, and CRM systems. Seeking to bring client advisory and problem-solving strengths to a Personal Banking Associate role at BMO.
Overview
2
years of professional experience
1
Certification
Work History
Delta Hotels By MarriottKmaloops, British Columbia
Front Desk Guest Service Agent
04.2025 - Current
Job overview
• Handle 60+ daily guest transactions with 98% satisfaction and accurate payment processing.
• Support digital service tools and resolve inquiries, enhancing customer onboarding.
• Maintain operational accuracy and audit-ready financial records.
Best BuyKamloops, British Columbia
Sales Associate
10.2024 - 12.2024
Job overview
• Resolved 70+ daily queries across phone/online/in-store platforms using CRM tools.
• Promoted Protection plans and increased service conversions by 15%.
ShowcaseKamloops, British Columbia
Retail Sales Associate
10.2023 - 08.2024
Job overview
• Assisted 50+ customers daily with product inquiries, purchases, and returns, ensuring a smooth and friendly customer experience.
• Promoted membership and loyalty programs, contributing to a 20% increase in repeat customer sign-ups.
• Maintained accurate POS transactions and managed inventory restocking and visual merchandising.
Education
Thompson Rivers UniversityKamloops, British Columbia
Master of Business Administration
08.2025
Delhi UniversityNew Delhi, India
Bachelor of Commerce (Honors)
06.2022
Skills
- Customer Engagement
- Financial Needs Analysis
- CRM & POS Systems
- Digital Support
- Cross-Selling
- Compliance
- Service Operations
- Complaint handling
Certification
- Canadian Security Course
References
Mandeep
( Best Buy Store Manager)
(778) 840-6145
Leadership And Project Experience
- Social Media Head, Handled Social Media pages of the TRU MBA Games Team during the National MBA Games and scored 45/45 in that category.
- Representative Sustainability Grant Fund, Appointed to support sustainability initiatives, evaluate grant applications, and promote environmental awareness among students.
- Resident Council Member, TRU Housing, Represented student interests, organized engagement initiatives, and worked with staff to resolve concerns.
Select MBA Projects
- BCLC Marketing Project: Developed competitive strategies for PlayNow app to increase user acquisition.
- BCLC Administrative Project: Scoped improvements for internal survey tools focused on anonymity and engagement.
Websites
Timeline
Front Desk Guest Service Agent
Delta Hotels By Marriott
04.2025 - Current
Sales Associate
Best Buy
10.2024 - 12.2024
Retail Sales Associate
Showcase
10.2023 - 08.2024
Thompson Rivers University
Master of Business Administration
Delhi University
Bachelor of Commerce (Honors)
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