Prerna Rajput
London,ON
Summary
Dedicated and team oriented customer service enthusiast looking for a part time server position to enhance skillset and knowledge. Possesses a vast knowledge of ingredients and methodology of food and drinks to answer customer’s questions and enhance satisfaction.
Overview
4
4
years of professional experience
Work History
Quality Assurance Laboratory Technician
Cardiff Products Corporation
London, ON
08.2022 - Current
- Inspected raw materials and finished products to verify quality and disposed items that did not meet quality standards.
- Recorded and organized test data for report generation and analysis and maintained laboratory notebook as per GMP requirement.
- Performed routine maintenance and calibration on testing equipment.
- Prepared samples and media used for daily analysis.
- Followed SOPs and protocols and adhered to GMP and GLP to ensure product quality.
- Completed recordkeeping, filing and data entry duties.
- Performed routine preventive maintenance on equipment parts and materials.
- Performed tests and inspections to conform to established standards.
Crew Team Member
Tim Hortons
09.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Customer Service Representative
McDonald's
04.2020 - 08.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Advanced Diploma - Biotechnology
Seneca College of Applied Arts And Technology
Toronto, ON05.2022
High School Diploma -
Modern Public School
Delhi, India2019
Skills
- Organization and time management
- Proficient in using MS office, MS excel and outlook
- Good understanding of GMP, GLP, GDP, HACCP and WHMIS
- Identifying, preventing and monitoring biological, physical and chemical hazards at different stages
- Proper sterilization techniques
- Quality control and quality assurance procedures
- Problem-Solving
- Multitasking Abilities
- Flexible and adaptable
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Decision-Making
- Attentive and Observant
- Task Prioritization
- Professionalism
Projects and certificates
1) Preventive control qualified individual (PCQI) certified by Food safety preventive control alliance (FSPCA).
2) HACCP II: Developing your HACCP Plan - certified.
3) Successfully completed Research Ethics based on the Tri-Council policy statement: Ethical conduct for research involving humans(TCPS 2: Core 2022).
Timeline
Quality Assurance Laboratory Technician
Cardiff Products Corporation
08.2022 - Current
Crew Team Member
Tim Hortons
09.2021 - 05.2022
Customer Service Representative
McDonald's
04.2020 - 08.2021
Advanced Diploma - Biotechnology
Seneca College of Applied Arts And Technology
High School Diploma -
Modern Public School