Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prerna Prerna

Vancouver,BC

Summary

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Cabin Service Agent

GAT
02.2023 - Current
  • Clearly explained and demonstrated safety and emergency procedures to passengers before takeoff.
  • Promoted airline brand loyalty by delivering excellent customer service to all passengers consistently.
  • Facilitated communication between flight deck and cabin crew before and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.

Cashier

Costco
04.2023 - 12.2023
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Representative

Levis Jeans
05.2021 - 11.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed over 50 customer call per days
  • Delivered prompt service to prioritize customer needs.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.

Education

Accounting Diploma - Accounting/Bookkeeping

Langara College
Vancouver, BC
04.2025

No Degree - Medical Reception Assistant

Medical Reception College
Suite 301-20644 Eastleigh Crescent Langley V3A 4C4
07.2024

High School Diploma -

EMM AAR International School
Punjab , India
04.2021

Skills

    Goal oriented

    Strong oral and written communication

    Effective time management

    Strong attention to details

    Quickbooks

    Advanced Knowledge of Microsoft Office

    Collegiality

    Visioning and strategic thinking

    Multitasking

    Typing speed 38 WPM

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Cashier

Costco
04.2023 - 12.2023

Cabin Service Agent

GAT
02.2023 - Current

Customer Service Representative

Levis Jeans
05.2021 - 11.2022

Accounting Diploma - Accounting/Bookkeeping

Langara College

No Degree - Medical Reception Assistant

Medical Reception College

High School Diploma -

EMM AAR International School

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Prerna Prerna