Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
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Prerna Jani

Markham,Ont

Summary

As a reliable and conscientious team member, who offers consistent records of excellence in all aspect of my working life. I am now ready for my next challenges and I would like the opportunity to work as a customer service. SUMMARY OF QUALIFICATIONS Over 8 years of customer service experience in various customer focused industries. Understanding customer needs. Coordinating with the customer as well the team. Experienced in working with CRM as well Sap based systems. Written and verbal communication skills. Able to do multi-tasking Able to work in fast paced environment. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Travel Consultant

Self Employed
Markham, Ontario
03.2019 - Current
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Maintained and updated corporate traveler profiles with current information.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.

Sales and Customer service representative

All – link travels
Scarborough
01.2016 - Current
  • Providing airline ticketing guidance to the walk in customers as well on call
  • Working with Amadeus system for booking airline tickets
  • Providing best fares to the customers and ticketing for the same
  • Coordinating with other travel agencies to secure best rates
  • Doing account reconciliation for the company
  • Making various MIS reports as required by management
  • Making weekly sales reports
  • Finance

Customer care executive

Resham Graphics
Ahmedabad, India
01.2011 - 01.2016
  • Worked as online facilitator for clients from other countries
  • Provide the foreign clients information about local market requirements
  • Making MIS and other financial reports for the company
  • Explain different financial products to walk in customers as well on phone
  • Customer Care executive - Supply chain management

Al Sharqi Shipping llc
Dubai
01.2010 - 01.2011
  • Worked as export facilitator for Pakistan region
  • 6
  • Co-ordinate with different shipping lines for shipping to Pakistan
  • Making timely HBL for shipping goods as well making MBL with shipping line
  • Providing on time service to shippers as well shipping lines
  • Worked closely with sales department to generate repeat sales from existing clients.

Customer Care executive

Maersk line
Ahmedabad, India
01.2009 - 01.2010
  • Providing excellent customer service to local shippers
  • Coordinating for end to end supply chain management
  • Worked in SAP based as well CRM based system to provide billing to customers
  • Making bill of lading for clients adhering shipping rules.

Education

Bachelor’s - Commerce

Gujarat Univercity
Ahmedabad, Gujarat
04.1997 - 05.2000

Bechlor's - Law And Justice

Gujarat Univercity
Ahmedabad,Gujarat
06.2001 - 05.2004

Skills

Computer skillsundefined

Certification

CTC - Certified Travel Counselor

Interests

Travel

Business commnications

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Travel Consultant

Self Employed
03.2019 - Current

Sales and Customer service representative

All – link travels
01.2016 - Current

Customer care executive

Resham Graphics
01.2011 - 01.2016

Al Sharqi Shipping llc
01.2010 - 01.2011

Customer Care executive

Maersk line
01.2009 - 01.2010

Bechlor's - Law And Justice

Gujarat Univercity
06.2001 - 05.2004

Bachelor’s - Commerce

Gujarat Univercity
04.1997 - 05.2000

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Prerna Jani