Prerna Gagrha
Mississauga,Canada
Summary
Motivated and customer-focused professional with experience in fast-paced environments, seeking to leverage exceptional communication skills and attention to detail as a Customer Service Representative at BVD Insurance Inc. Dedicated to providing high-quality service and ensuring client satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Urban Planet
Mississauga, Ontario
08.2024 - 12.2024
- Oversaw warranty counseling process to manage expense controls.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided exceptional customer service to ensure customer satisfaction.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
Receptionist
Think Logistics
Mississauga, Canada
10.2023 - 07.2024
- Greeted visitors warmly, and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally, in accordance with organizational protocols.
- Assisted with administrative tasks, such as filing documents and copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Kept the reception and common areas clean and tidy, removing trash, and straightening magazines and couches.
- Checked visitors in and directed or escorted them to the appropriate departments and personnel.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Education
Diploma - Business Finance
Sheridan College
Mississauga04.2025
Skills
- Effective Verbal and Written Communication
- Detail-Oriented Data Management
- Client Inquiry Management
- Customized Recommendation Skills
- Adept at Maintaining Client Records
- Microsoft Office Proficiency
- Professionalism Under Pressure
- Complaint resolution
- Typing proficiency
- Computer proficiency
- Inbound and outbound calling
- Scheduling
- Account updating
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Customer Service Representative
Urban Planet
08.2024 - 12.2024
Receptionist
Think Logistics
10.2023 - 07.2024
Diploma - Business Finance
Sheridan College
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