Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Prerna

Jalandhar ,Punjab

Summary

Driven Customer Service Associate with proven expertise in problem resolution and customer relationship management, honed at Store 99. Excelled in handling complaints and inquiries, boosting customer satisfaction. Skilled in POS system operation and team collaboration, ensuring efficient service delivery and positive outcomes.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Store 99
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor Of Science - Economics

Lyallpur Khalsa College For Women
Jalandhar Punjab
07.2024

Stenography -

Persona Institute
Garha Jalandhar Can’t
05.2024

12th Grade -

Punjab Board Pseb
Jalandhar Cantt
03.2021

10th Grade -

Cbse Board
Jalandhar Cantt
03.2018

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Complaint Handling
  • Guest Services
  • Stock replenishment
  • Customer Relationship Management (CRM)
  • POS System Operation
  • Product and service solutions
  • Refunds and exchanges
  • Sales closing
  • Account Management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Hobbies

Teaching

Reading books

Timeline

Customer Service Associate

Store 99
01.2023 - Current

Bachelor Of Science - Economics

Lyallpur Khalsa College For Women

Stenography -

Persona Institute

12th Grade -

Punjab Board Pseb

10th Grade -

Cbse Board

Similar Profiles

CREATE PROFILE
Prerna