Prerit Dudeja
Brampton,Canada
Summary
Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Sales Associate/Retail Sales Lead
Bath and Body Works
10.2022 - 01.2025
- Used detailed knowledge to make personalized product recommendations, increasing customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Promoted to Sales Lead based on outstanding sales performance and leadership potential.
- Collected and analyzed customer feedback, implementing improvements to enhance the in-store shopping experience.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, leading to a 30% improvement in the visual appeal of assigned sections. Hence, driving increased sales interest from customers.
- Demonstrated leadership in promoting a customer-centric approach within the team through group training.
- Received consistently high customer satisfaction scores, maintaining an average rating of 4.8 out of 5.
- Engaged customers in promotional events and special sales initiatives, leading to a 25% increase in foot traffic during targeted periods such as Candle Day sales.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Concentrix
01.2021 - 05.2022
- Achieved consistently high customer satisfaction scores, surpassing the set target by maintaining a rating of over 90% throughout the year.
- Resolved customer issues promptly and with empathy, leading to a 20% reduction in average resolution time, enhancing overall customer experience and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with other departments to address root causes, enhancing overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales and Marketing Intern
LeanSixsigma
01.2020 - 07.2020
- Developed and executed a targeted social media campaign, resulting in a30% increase in online engagement over a two-month period.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Tracked and analyzed the sales funnel to identify bottlenecks and implemented strategies for improvement.
- Collaborated with the sales team to implement a lead nurturing strategy, achieving a 20% improvement in the conversion rate from leads to actual sales.
- Shadowed team members to learn problem-solving and best practices in customer service.
Education
Post Graduation Diploma - Financial Planning And Wealth Management
Lambton College
Toronto, ON08-2023
BBA - General
Delhi University
New Delhi, India10-2021
Skills
- Goal oriented
- Customer service
- Product knowledge
- Customer retention
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Promoted from Sales Associate to Sales Lead at Bath & Body Works within six months, demonstrating exceptional sales performance, leadership abilities, and a commitment to exceeding customer expectations.
- Received a letter of recommendation during my tenure as a Sales and Marketing Intern at LeanSixSigma, recognizing my strategic contributions, initiative, and ability to drive impactful marketing campaigns.
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Lean Six Sigma Green belt Certification.
- Lean Six Sigma Yellow belt Certification.
- Inbound sales by Hubspot Academy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate/Retail Sales Lead
Bath and Body Works
10.2022 - 01.2025
Customer Service Representative
Concentrix
01.2021 - 05.2022
Sales and Marketing Intern
LeanSixsigma
01.2020 - 07.2020
Post Graduation Diploma - Financial Planning And Wealth Management
Lambton College
BBA - General
Delhi University
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