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Prerana Tuthpat Prasanna
Event Management
Kitchener,ON
Summary
Dynamic events marketing professional with a strong background in customer service and operations management. Proven ability to lead teams, execute successful marketing campaigns, and enhance customer experiences through tailored solutions.
Overview
3
3
years of professional experience
Work History
Customer service supervisor
Canadian Tire
02.2025 - Current
- Supervise front-end operations and lead a team of customer service associates.
- Resolve escalated customer inquiries and service issues while maintaining high customer satisfaction.
- Coordinate with vendors and internal departments to support daily operations and inventory management.
- Process refunds, exchanges, and cash transactions.
- Perform opening and closing procedures, ensuring compliance with operational, and security standards of the store.
Core leader
Animo Marketing
05.2024 - 02.2025
- Drove customer acquisition and sales as a Financial Services Representative, directly enhancing revenue and achieving business growth targets.
- Collaborated with management to develop and implement sales and customer engagement strategies.
- Built and maintained strong client relationships while delivering personalized financial service solutions.
- Assisted with recruitment and training of new employees, facilitating smooth transitions into operational roles.
- Coordinated administrative operations, streamlining interview scheduling, employee onboarding, payroll support, and staff documentation.
Logistics Shipping Coordinator
Live Switchboard
Waterloo, Ontario
09.2023 - 04.2024
- Coordinated shipping schedules to ensure timely deliveries for clients.
- Managed inventory levels, tracking incoming and outgoing shipments.
- Assisted in preparing shipping documentation and labeling for packages.
- Utilized logistics software to monitor shipment status and routing details.
Events and design specialist intern
Grand River Film Festival
01.2024 - 03.2024
- Created visual concepts for festival promotional materials and produced digital and print marketing materials that reinforced consistent branding across all promotional channels.
- Designed, published, and coordinated the distribution of the official GRFF 2024 Festival Brochure, ensuring consistent branding.
- Managed onsite event operations, enhancing attendee experience through effective registration and troubleshooting for seamless event delivery.
- Planned and executed an integrated social media marketing campaign that promoted festival programming and increased ticket sales.
- Supported end-to-end planning and execution of the annual film festival, assisting with logistics, vendor coordination, event scheduling, and operational planning.
Event Manager
Breakout
07.2021 - 08.2022
- Planned, coordinated, and hosted corporate events, conferences, team-building programs, and private group experiences.
- Cultivated and maintained client relationships throughout event lifecycle, addressing inquiries, managing bookings, scheduling, and conducting post-event follow-up.
- Collaborated with vendors, suppliers, and internal teams to execute events seamlessly, enhancing overall attendee experience.
- Managed event logistics, operational documentation, booking schedules, and customer records.
- Facilitated immersive escape room experiences as the event host while delivering exceptional customer service.
- Addressed customer concerns promptly, fostering memorable guest experiences and achieving high satisfaction.
Education
Advertising & Marketing - Communication
Conestoga College
Kitchener, ON, Canada01-2023
BA - Journalism, Psychology, Literature
T John College
Bangalore, India01-2021
Skills
- Event Planning & Coordination
- Hospitality management
- Marketing & Brand Promotion
- Social Media Marketing
- Customer Service Excellence
- Team Leadership
- Recruitment
- Content Writing
- Public Speaking & Communication
- Microsoft Office Suite & Adobe Suite
Awards
- Division E Finalist for Table topics, Toastmasters International, 06/20
- Best Outgoing Student of the Batch, 06/21
- Best Employee of the Quarter, 06/21
- Division E Torchbearer Award, 06/20
Leadership Positions
- Area E1 Director, Toastmasters INT, 06/20 - 06/21
- President, T John Toastmasters Club, 06/19 - 12/19
Certification
- First Aid certification
Affiliations
- Organised food drive |National Service Scheme by Indian Government
- Waste Management Education |Let's Be The Change, NGO
Portfolio
FEATURED
My Portfolio
Timeline
Customer service supervisor
Canadian Tire
02.2025 - Current
Core leader
Animo Marketing
05.2024 - 02.2025
Events and design specialist intern
Grand River Film Festival
01.2024 - 03.2024
Logistics Shipping Coordinator
Live Switchboard
09.2023 - 04.2024
Event Manager
Breakout
07.2021 - 08.2022
Advertising & Marketing - Communication
Conestoga College
BA - Journalism, Psychology, Literature
T John College