Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Pren Duhanaj

Windsor,ON

Summary

To succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I am self-motivated and Open to learning and teaching ideas and strategies. I’m able to work calmly and efficiently under pressure to ensure accurate results and smooth-running operations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Advisor III, Enterprise M365

Sherweb
11.2022 - Current
  • Assist M365 Enterprise partners and customers by taking the necessary steps to solve technical problems: identify causes, offer remote support using virtual machines, find solutions and deliver the winning recipe
  • Assess customer problems and build trust through your system administrator or technical advisor experience
  • Use your strong customer service skills to improve business-to-business relationships
  • Customer satisfaction is at the forefront
  • Provide technical solutions to large companies around the world
  • The customers I will be supporting are system administrators
  • Tackle new technical challenges daily, whether it’s about security AAD, autopilot, device manage mentor others.

Press Operator

Astrex
01.2018 - 02.2023
  • As the operator making sure the car parts don’t have any defects, that we are running at the right speed, temperatures are in check with all the other information put into the press.
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Contributed to the reduction of machine downtime by promptly troubleshooting and resolving mechanical issues as they arose.
  • Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
  • Troubleshot press malfunctions and performed necessary repairs to restore functionality.

Sales Development Representative

SyncThree Technologies
10.2021 - 11.2022
  • Identify and target potential customers to generate new business opportunities
  • Build and maintain strong relationships with existing and potential clients
  • Develop and execute sales strategies to meet and exceed sales targets
  • Actively prospect, qualify and close sale leads
  • Prepare and deliver sales presentations to potential clients
  • Collaborate with the marketing team to create effective sales materials.

security guard

Caesars Windsor
07.2017 - 01.2018
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Sales Representative

International Sports
02.2014 - 06.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.

Sales Representative

Weed Man Lawn Care
12.2012 - 06.2013
  • Walking door to door selling lawn products
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Trained and mentored new sales representatives.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Education

Computer networking and security -

Windsor Career College
Windsor, ON
12.2022

Protection Security and Investigation -

St. Clair College Windsor Ontario
06.2017

FJ. Brennan Catholic High School
Windsor, ON
06.2015

Skills

  • Enthusiastic individual with excellent interpersonal skills and strong work ethics
  • Multi-task with the ability to work under pressure to meet deadlines
  • Ability to work independently or in a team environment
  • Following complex instructions to accurately resolve customers’ complaints
  • Ability to pay close attention to detail for the purpose of detecting threats and intervening when necessary
  • Motivated and goal-oriented
  • DHCP
  • DNS
  • Microsoft Office
  • Firewalls
  • Intrusion detection
  • Azure Active Directory
  • Microsoft365 Enterprise apps
  • Microsoft Intune management
  • Threat Prevention
  • Troubleshooting and research
  • Problem Solver
  • Active Directory
  • Windows & MacOS
  • Bilingual (Albanian and English)
  • Network administration
  • Cloud management
  • Customer Relationship Building
  • Interpersonal communication skills
  • Customer Service
  • Customer Relations
  • Coding skills

Accomplishments

    PFP Champion for most case closers of the month.

    Intune - February, May and June

Languages

English
Native or Bilingual
Albanian
Native or Bilingual

Certification

  • CompTIA A +
  • CompTIA Network +
  • CompTIA Linux +
  • CompTIA Security +
  • MCSA Windows 10
  • MCSA Server 2012
  • HTML
  • JavaScript
  • Python
  • Linux
  • C++
  • PowerShell

References

References upon request

Timeline

Technical Advisor III, Enterprise M365

Sherweb
11.2022 - Current

Sales Development Representative

SyncThree Technologies
10.2021 - 11.2022

Press Operator

Astrex
01.2018 - 02.2023

security guard

Caesars Windsor
07.2017 - 01.2018

Sales Representative

International Sports
02.2014 - 06.2014

Sales Representative

Weed Man Lawn Care
12.2012 - 06.2013

Computer networking and security -

Windsor Career College

Protection Security and Investigation -

St. Clair College Windsor Ontario

FJ. Brennan Catholic High School

Similar Profiles

CREATE PROFILE
Pren Duhanaj