Premly JOSEPH AUGUSTINE
Scarborough,Canada
Summary
Hospitality and retail supervisor with over 5 years of experience in high-volume operations and team leadership. Expertise in staff scheduling, inventory management, and guest relations. Proven track record of maintaining exceptional service standards and fostering team development in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Pub Manager
The Madison Manor
11.2025 - 01.2026
- Oversaw daily operations of bar and dining area, enhancing guest experiences through efficient service.
- Supervised staff, maintaining high customer service standards and fostering a positive atmosphere.
- Served wine, beer, and cocktails to patrons at the bar, ensuring timely and accurate orders.
- Monitored patron alcohol consumption to encourage safety.
- Delegated tasks to staff, establishing priorities and goals to streamline operations.
Concessions Supervisor
Rogers Centre
Toronto, ON
04.2025 - 01.2026
- Supervised daily operations of concessions stand, enhancing service flow and customer satisfaction.
- Managed staff scheduling to optimize coverage during peak hours, ensuring efficient service.
- Oversaw inventory management, including ordering supplies and tracking usage.
- Implemented sanitation protocols to consistently meet health department regulations, safeguarding customer health.
- Ensured compliance with health regulations by inspecting all concession areas on a regular basis.
Retail Supervisor
Kent Building Supplies
Antigonish, Nova Scotia
05.2024 - 03.2025
- Guided customers in locating products, making personalized recommendations, and promoting special offers to improve their shopping experience.
- Delivered knowledgeable and friendly support to customers, addressing inquiries about products, services, and store policies to enhance customer satisfaction.
- Address customer concerns and complaints promptly and professionally, ensuring a positive resolution.
- Maintained up-to-date knowledge of latest products, trends, and promotions to provide accurate information and improve customer engagement.
Bar Manager
Boston Pizza International
Toronto, Ontario
03.2022 - 01.2024
- Leading and motivating the team towards achieving monthly KPIs. Resulting in more than 10% growth year over year.
- Oversaw team performance, training, coaching, and mentoring to achieve daily customer service excellence.
- Managed labor targets for team in alignment with yearly budget, achieving over 11.5% efficiency.
- Assessed team member performance and provided constructive feedback to facilitate continuous improvement.
- Assisted in hiring and training new employees alongside the manager.
- Leading the team by example and adhering to the core brand standards set by Boston Pizza.
Line Cook
Yonge St Warehouse
Toronto, Ontario
02.2019 - 05.2022
- Prepared meals from scratch using authentic, popular recipes, enhancing customer satisfaction and encouraging repeat business.
- Collaborated with team members to streamline meal service, ensuring timely delivery and a positive dining experience.
- Assisted in inventory management and restocked supplies, contributing to efficient kitchen operations.
- Operated kitchen equipment including grills, ovens, and fryers safely.
- Followed proper food handling methods and maintained correct temperature of food products.
Customer Service Representative
IKEA
Toronto, Ontario
06.2020 - 12.2021
- Responded to customer inquiries about products, services, billing, account information, and company details, ensuring accurate and timely information delivery.
- Assisting customers with placing orders, processing payments, and handling returns or exchanges.
- Addressing and resolving customer complaints, aiming for a satisfactory resolution while maintaining a positive customer experience.
- Utilized thorough understanding of company's products and services to provide accurate information and enhance customer satisfaction.
- Recommended additional products or services that benefited customers.
- Maintained up-to-date knowledge of products, company policies, and industry trends to effectively assist customers and address their needs.
Education
Diploma - Tourism and Management
ALPHA International Academy
Scarborough12.2021
Skills
- Inventory management
- Cash handling
- Health compliance
- Team Management
- Delegation
- Planning
- Coaching
- Customer Service
- Problem Solving
- Negotiation
- Relationship Development
- Communications
- Adaptability
- Organization
- Strong Work Ethic
- MS Office
- Empathy
Timeline
Pub Manager
The Madison Manor
11.2025 - 01.2026
Concessions Supervisor
Rogers Centre
04.2025 - 01.2026
Retail Supervisor
Kent Building Supplies
05.2024 - 03.2025
Bar Manager
Boston Pizza International
03.2022 - 01.2024
Customer Service Representative
IKEA
06.2020 - 12.2021
Line Cook
Yonge St Warehouse
02.2019 - 05.2022
Diploma - Tourism and Management
ALPHA International Academy