PREMKUMAR MURUGAIAH
MARKHAM,Canada
Summary
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Branch Manager
G Force Car and Truck Rental
Scarborough, Canada
10.2019 - 05.2024
- Managed and inspired team members to perform to full potential, driving branch profitability
- Increased efficiency and drove branch revenue by optimizing daily operations
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives
- Designed sales and service strategies to improve revenue and retention
- Managed staff scheduling, hiring, and training processes
- Implemented internal control procedures to minimize risk exposure and maximize profitability
Technical Support Representative
Zedd Customer Solutions
Scarborough, ON
10.2019 - 04.2020
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Collaborated with other departments such as sales, marketing, engineering., as required.
- Participated in special projects as assigned by management team.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
Operations Manager
Avis Budget Group
Markham, Canada
09.2017 - 10.2019
- Reported any suspicious activities or incidents observed on the premises
- Verified driver's license information and inspected rental documents for accuracy
- Greeted customers, answered their questions, and provided information about car rental services
- Upsold additional services such as insurance coverage or fuel plans
- Maintained records of vehicle availability, condition, maintenance, and repair history
- Organized paperwork related to rentals, returns and repairs
Education
POST GRADUATE DIPLOMA IN BUSINESS SYSTEMS ANALYSIS & PROJECT MANAGEMENT - Business Analysis And Process Management
Canadian College Of Business And Science
Brampton, ON08-2024
Post Graduate Certificate - International Business Management & Logistics
St. Clair College
Toronto, ON10.2017
Bachelor of Commerce -
Mahatma Gandhi University
Kottayam, India03.2015
Skills
- Proficient in Microsoft Office Suite
- Internet applications
- Customer relationship management
- Sales and customer service
- Team management
- Leadership
- Training
- Operational efficiency
- Productivity
- Analytical thinking
- Identifying business opportunities
- Identifying trends
- Effective communication
- Trilingual (English, Malayalam, Tamil)
- Commercial driving(24 Feet Dock Level Truck)
References
Upon Request
Affiliations
- Operate commercial vehicles, ensuring the safety and traffic conditions.
- Conduct pre-inspections and maintain compliance with safety protocols.
- 7 years of a clean driving record
Timeline
Technical Support Representative
Zedd Customer Solutions
10.2019 - 04.2020
Branch Manager
G Force Car and Truck Rental
10.2019 - 05.2024
Operations Manager
Avis Budget Group
09.2017 - 10.2019
POST GRADUATE DIPLOMA IN BUSINESS SYSTEMS ANALYSIS & PROJECT MANAGEMENT - Business Analysis And Process Management
Canadian College Of Business And Science
Post Graduate Certificate - International Business Management & Logistics
St. Clair College
Bachelor of Commerce -
Mahatma Gandhi University
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