Prem Vyas
Brampton
Summary
Experienced, detail-orientated, and driven Customer Service and Sales professional in the integrated media, coating equipment, and surfactants industry. A self-starter and effective communicator with a proven ability to learn quickly and adapt to change while ensuring company procedures are followed. A high level of technical customer service was delivered, and targets were met during all my roles. Advanced proficiency in MS Office and CRM.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Assurance – shipping
Giraffe Foods Inc.
02.2022 - Current
- Inspect shipments for quality and count
- Checking orders to ensure accuracy
- Report any product quality issues immediately to the Supervisor
- Ensuring all outgoing products are accurately labelled
- Ensuring all customer requirements are maintained and in compliance with Giraffe Foods quality standards
- Recording KPI of warehouse details
- Keeping track of the Shelf life of the products
Office Manager
Ecco finishing supplies general trading LLC
02.2020 - 01.2022
- Company Overview: Ecco is a global specialist in the supply and manufacture of surface preparation and coating equipment
- Reporting to the President based in the U.K., solely managing the UAE business operations
- Processing Invoices and managing office budget
- Liaising with shipping department and managing the logistics duties of making sure the customer gets the material on time with proper paper work
- Worked closely with the sales team and clients to surpass the set company sales budget
- Supervising a team of 2 area sales managers and 3 admin and accounting associates
- Established project control procedures such as project forecast
- Ensuring health and safety policies are up to date
- Preparing sales presentations and reports
- Working alongside the legal team of the company to prepare documents to get local and international approvals for trade purposes
- Ecco is a global specialist in the supply and manufacture of surface preparation and coating equipment
Sales Executive
Surface Preparation Solutions & Technologies FZ LLC
01.2013 - 02.2020
- Company Overview: SPT FZ LLC is an ISO 9001: 2008 certified company
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Kept detailed records of daily activities using an online customer database
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Attended monthly sales meetings and quarterly sales training
- Quoted prices, credit terms, and other bid specifications
- SPT FZ LLC is an ISO 9001: 2008 certified company
Inside Sales Executive
Al Nibras General Trading Co. LLC
11.2010 - 09.2012
- Company Overview: Supplier of timber for construction
- Cold calling and recording all leads in CRM
- Set up new accounts, established customer credits in the system, and set up payment terms
- Answered customer questions related to product features, pricing, and availability
- Provided sales quotes
- Supplier of timber for construction
Customer Service Representative – Sales
AmeyaDychem Pvt. Ltd
06.2009 - 09.2010
- Company Overview: Manufacturer and supplier of Industrial Specialty Materials like activated carbon, adhesives, water solutions, Alu CNC machines
- Responded to all customer inquiries thoroughly and professionally
- Coordinated between the invoice department and customers to resolve problems
- Accurately logged all daily shipping and receiving orders
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
- Referred unresolved customer grievances to designated departments for further investigation
- Quoted prices, credit terms, and other bid specifications
- Attended monthly sales meetings and quarterly sales training
- Manufacturer and supplier of Industrial Specialty Materials like activated carbon, adhesives, water solutions, Alu CNC machines
Education
Diploma - Business Marketing
Northern Pures College
01.2023
Skills
- Inside sales
- Office Management
- Logistics Coordination
- Customer Service
- Sales
- Business Development
- Account Management
- Solution Orientated
- Excellent Communication skills
- Customer Relationship Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Competencies
- Inside sales
- Office Management
- Logistics Coordination
- Customer Service and Sales
- Business Development
- Account Management
- Solution Orientated
- Excellent Communication skills
- Customer Relationship Management
Personal Information
Willing To Relocate: True
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Six Sigma White Belt Certification
- Mortgage Agent Level 1 Certification - Ontario
- G Class Driving License - Ontario
Interests
- Playing Sports
- Animal Care
- I enjoy cooking for friends and family gatherings
Timeline
Quality Assurance – shipping
Giraffe Foods Inc.
02.2022 - Current
Office Manager
Ecco finishing supplies general trading LLC
02.2020 - 01.2022
Sales Executive
Surface Preparation Solutions & Technologies FZ LLC
01.2013 - 02.2020
Inside Sales Executive
Al Nibras General Trading Co. LLC
11.2010 - 09.2012
Customer Service Representative – Sales
AmeyaDychem Pvt. Ltd
06.2009 - 09.2010
Diploma - Business Marketing
Northern Pures College
Similar Profiles
Chetan DixitChetan Dixit
Production Technician at Giraffe FoodsProduction Technician at Giraffe Foods
Vishal BansalVishal Bansal
Sanitation Team Lead at Giraffe Foods and BeveragesSanitation Team Lead at Giraffe Foods and Beverages
Amandeep SinghAmandeep Singh
Packaging Operator at Giraffe FoodsPackaging Operator at Giraffe Foods