Prem Thampy
Victoria,Canada
Summary
Highly motivated and customer-oriented professional with a strong background in sales, customer service, and project management. Skilled in teamwork, collaboration, and building lasting relationships. Currently a Wireless Sales Associate at Staples, Langford, BC, where I provide excellent customer service and consistently meet and exceed sales targets. Previously, as an Electronics Sales Associate at OSL Retail Services, I played a key role in maintaining store visual appeal, assisting customers, and preparing merchandise. Additionally, I gained valuable experience as sales counter at Fatburger, ensuring and maintaining good customer experience standards.
Overview
4
4
years of professional experience
Work History
Wireless sales specialist
The Mobile Shop- Loblaw
09.2023 - Current
- Wireless Sales specialist at The Mobile Shop, Loblaws | Proficient in sales of phones and specialized in Rogers, Fido, Bell, Virgin, Telus, Koodo, Chatr, Public Mobile, and Lucky
- Proven success in aligning customers with tailored plans from leading carriers
- Established key partnerships with phone companies for access to latest offerings
- Consistently surpass sales targets through comprehensive product knowledge and exceptional service.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Promoted quality customer service by executing follow up procedures.
Wireless sales consultant
Staples
07.2023 - 09.2023
- Experienced Wireless Sales Associate at Staples specializing in mobile phones and electronic devices
- Proven track record of delivering exceptional customer service and meeting sales targets
- Provided personalized and consultative assistance to customers, effectively showcasing the features and benefits of various wireless devices
- Managed inventory levels to ensure optimal stock availability
- Stayed updated on industry trends and competitive offerings
- Efficiently handled administrative tasks, resolved customer issues, and fostered positive relationships with coworkers
- Dedicated, passionate, and committed to delivering exceptional service in wireless sales.
Electronics Sales Associate
OSL Retail Services
11.2022 - 07.2023
- Results-oriented Electronic Sales Associate with a customer-focused approach
- Consistently exceeded sales targets by showcasing and highlighting the features of electronic products
- Built strong rapport with customers, gaining their trust and loyalty
- Expertise in listening to customer needs and providing tailored solutions
- Collaborated with colleagues to optimize store layout and stayed updated on industry trends and competitive offerings
- Demonstrated adaptability and resilience in a fast-paced environment
- Upheld professionalism and adhered to company policies
- Continuously expanded knowledge through training and self-guided learning
- Actively contributed to team meetings and shared insights.
Sales counter
Fatburger
09.2022 - 11.2022
- Professionally answered telephones and responded to customer inquiries.
- Used POS to electronically check inventory and enter orders for processing.
- Identified issues and developed solutions to improve quality control.
Human Resources Intern
Arcs Ship Build Services Pvt Ltd
01.2020 - 06.2022
- Human Resource Intern at Arcs Ship Build Services Pvt Ltd
- Supported recruitment efforts, screening candidates and coordinating job fairs
- Assisted in onboarding new hires, delivering orientations and facilitating training sessions
- Contributed to employee recognition programs, gathering feedback and implementing initiatives
- Involved in HR policy development and compliance
- Developed strong interpersonal skills in a dynamic work environment.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
Business Administration
Royal Roads University
Victoria, BC04.2024
Bachelor of Management studies -
Thakur College Of Science And Commerce
05.2022
H.S.C -
T.P Bhatia College of Science
05.2020
S.S.C -
S.T Francis D'assisi High School
05.2018
Skills
- Microsoft excel and word
- Team Cooperation
- Goal-Driven
- Creative Thinking
- Teamwork
- Leadership Skills
- Computer skills
- Adaptability
- Excellent Written and Verbal Communication
Languages
English
Full Professional
Hindi
Professional Working
Marathi
Professional Working
Malayalam
Professional Working
Timeline
Wireless sales specialist
The Mobile Shop- Loblaw
09.2023 - Current
Wireless sales consultant
Staples
07.2023 - 09.2023
Electronics Sales Associate
OSL Retail Services
11.2022 - 07.2023
Sales counter
Fatburger
09.2022 - 11.2022
Human Resources Intern
Arcs Ship Build Services Pvt Ltd
01.2020 - 06.2022
Business Administration
Royal Roads University
Bachelor of Management studies -
Thakur College Of Science And Commerce
H.S.C -
T.P Bhatia College of Science
S.S.C -
S.T Francis D'assisi High School
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