Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Prem Shukla

Niagara Falls,ON

Summary

Detailed and Reliable customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience

Work History

Customer Relationship Associate

Shell Gas Station
02.2020 - 11.2023
  • Improved customer service wait times to mitigate complaints.
  • Tracked performance metrics such as response times, resolution rates and average call duration in order to measure success.
  • Managed incoming orders by verifying payment details, entering data into the system and communicating with vendors regarding delivery timelines.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Crew Member

Mc. donalds
02.2022 - 06.2023
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Stock Associate

Decathlon
01.2021 - 02.2022
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Education

Masters - Project Management

St. Lawrence College
Toronto, ON
04-2024

Bachelor of Science - Zoology

Gujarat University
Ahmedabad
07-2022

Skills

  • High-Energy Attitude
  • Crew Leadership
  • Salesmanship
  • Positive Company Representation
  • Time Management
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Flexible Schedule
  • Cash Handling
  • Customer Relationship Management (CRM)
  • Attention to Detail
  • Multiple Priorities Management
  • Sales Expertise
  • Order Management
  • Inventory Restocking
  • Beverage Preparation
  • Food Preparation
  • Taking Orders
  • Safe Food Handling

Affiliations

  • Reading books
  • Outdoor sports
  • Exploring Places

Timeline

Crew Member

Mc. donalds
02.2022 - 06.2023

Stock Associate

Decathlon
01.2021 - 02.2022

Customer Relationship Associate

Shell Gas Station
02.2020 - 11.2023

Masters - Project Management

St. Lawrence College

Bachelor of Science - Zoology

Gujarat University

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Prem Shukla