Summary
Overview
Work History
Education
Skills
Certification
SafeCheck Advanced Food Safety Certification Program
Timeline
OperationsManager

PREM PATEL

Software Developer | Graduate In Computer Programming And Analysis
Toronto,ON

Summary

Dynamic supervisor with a proven track record at Naan & Kabob, excelling in operations management and staff leadership. Enhanced customer satisfaction through strategic problem-solving and process improvements. Skilled in data analytics, I fostered team efficiency and streamlined workflows, resulting in increased productivity and a harmonious work environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Supervisor

Naan & Kabob
11.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Pioneered adoption of new technologies like Marketman, Push operatioin that streamlined tasks and enhanced productivity across team.

Customer Service

Universal Investing and Consulting Inc.
05.2024 - 06.2024
  • Supervised and trained staff on product knowledge and customer service.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Provided exceptional customer service, leading to increased client retention and loyalty.
  • Streamlined order fulfillment processes for faster customer service and satisfaction.

Customer Support Specialist

D-Mart Shopping Centre
06.2021 - 05.2022
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Advanced Diploma - Computer Programming And Analysis

George Brown College
Toronto
04-2025

Skills

Staff management

Certification

SafeCheck Advanced Food Safety Certification Program

SafeCheck Advanced Food Safety Certification Program

Certified by: Canadian Food Safety Group – Valid until 03-Apr-2030  

Topics Covered: Foodborne illness prevention, HACCP principles, cross-contamination, time & temperature control, cleaning & sanitizing, employee hygiene.

Timeline

SafeCheck Advanced Food Safety Certification Program

04-2025

Customer Service

Universal Investing and Consulting Inc.
05.2024 - 06.2024

Supervisor

Naan & Kabob
11.2022 - Current

Customer Support Specialist

D-Mart Shopping Centre
06.2021 - 05.2022

Advanced Diploma - Computer Programming And Analysis

George Brown College

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PREM PATELSoftware Developer | Graduate In Computer Programming And Analysis