PREM PATEL
Software Developer | Graduate In Computer Programming And Analysis
Toronto,ON
Summary
Dynamic supervisor with a proven track record at Naan & Kabob, excelling in operations management and staff leadership. Enhanced customer satisfaction through strategic problem-solving and process improvements. Skilled in data analytics, I fostered team efficiency and streamlined workflows, resulting in increased productivity and a harmonious work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Supervisor
Naan & Kabob
11.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Pioneered adoption of new technologies like Marketman, Push operatioin that streamlined tasks and enhanced productivity across team.
Customer Service
Universal Investing and Consulting Inc.
05.2024 - 06.2024
- Supervised and trained staff on product knowledge and customer service.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided exceptional customer service, leading to increased client retention and loyalty.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
Customer Support Specialist
D-Mart Shopping Centre
06.2021 - 05.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Advanced Diploma - Computer Programming And Analysis
George Brown College
Toronto04-2025
Skills
Staff management
Certification
SafeCheck Advanced Food Safety Certification Program
SafeCheck Advanced Food Safety Certification Program
Certified by: Canadian Food Safety Group – Valid until 03-Apr-2030
Topics Covered: Foodborne illness prevention, HACCP principles, cross-contamination, time & temperature control, cleaning & sanitizing, employee hygiene.
Timeline
SafeCheck Advanced Food Safety Certification Program
04-2025
Customer Service
Universal Investing and Consulting Inc.
05.2024 - 06.2024
Supervisor
Naan & Kabob
11.2022 - Current
Customer Support Specialist
D-Mart Shopping Centre
06.2021 - 05.2022
Advanced Diploma - Computer Programming And Analysis
George Brown College
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