Prem Desai
Sydney,NS
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration and achieving positive outcomes. Known for reliability and adaptability, with excellent communication and problem-solving skills. Passionate about providing exceptional service, dedicated to ensuring customer satisfaction and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
01.2022 - Current
- Handle customer escalations
- Assist in monitoring service levels and schedule adherence in coordination with Lead CSM and Assistant Managers
- Provide positive and constructive feedback to Associates
- Motivate Associates to exceed expectations
- Reinforce set targets for Cashiers, monitor their success & develop action plans
- Make follow up calls on compliance items
- Handle any Customer issues and ticket management
Customer Support Agent
EDCI
01.2022 - 01.2024
- Played the role of SME whenever given an opportunity
- Managed live customer escalations, ensuring prompt and effective resolution
- Simplified complex technical concepts for non-technical customers to enhance understanding
- Conducted follow-ups with clients to ensure satisfaction and confirm issue resolution
- Handled an average of inbound calls daily, providing remote support and troubleshooting service issues
- Assisted customers in diagnosing problems and guided them through solutions to restore functionality
- Worked closely with supervisors to escalate and resolve customer inquiries or technical concerns
- Maintained accurate records of client interactions and service requests for future reference
Sale Executive
Religare Finvest Ltd.
04.2021 - 03.2022
- Researched and identified potential business opportunities, providing recommendations for new prospects
- Built and maintained strong client relationships by offering support, information, and strategic guidance
- Analyzed market trends and proposed new opportunities to enhance profitability and service offerings
- Compiled, analyzed, and summarized data to prepare insightful reports
- Engaged with potential clients to assess their needs and align solutions accordingly
- Scheduled and conducted meetings with prospects, actively listening to their concerns and requirements
- Generated regular sales and financial reports to track performance and opportunities
- Collaborated with team members to optimize strategies and achieve business goals
Education
Post Baccalaureate Diploma - Supply Chain management
Cape Breton University
Bachelor Science - Agriculture (Hons)
Navsari Agriculture University
Skills
- Strong communication
- Technical support
- Customer service
- Experience in communications
- Customer engagement
- Microsoft Office
- Performance improvement
- Time management
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
Languages
English
Professional Working
Timeline
Customer Service Representative
Walmart
01.2022 - Current
Customer Support Agent
EDCI
01.2022 - 01.2024
Sale Executive
Religare Finvest Ltd.
04.2021 - 03.2022
Bachelor Science - Agriculture (Hons)
Navsari Agriculture University
Post Baccalaureate Diploma - Supply Chain management
Cape Breton University
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