Overview
Work History
Education
Timeline
Generic

PREM DEEVI

Tracy

Overview

13
13
years of professional experience

Work History

Application Support Engineer

Taco bell
06.2022 - Current
  • Played a vital role as an Application Support Engineer in the Taco Bell RS Digital team, ensuring the seamless operation of critical applications
  • Supported diverse areas including Taco Bell app, web, delivery, Loyalty, Payments, EMW/OMW
  • Implemented and managed Datadog and Lumigo for real-time monitoring and alerting, ensuring proactive issue identification
  • Developed metrics observability for service based SLAs through datadog/Lumigo SLOs, SLIs and synthetics
  • Spearheaded BrowserStack automation for end-to-end order journeys in Taco Bell iOS and Android apps, enhancing testing efficiency
  • Created dashboards in Datadog and Lumigo for critical services, providing actionable insights into system health
  • Implemented monitors for golden signals, P95, and P97, enhancing proactive issue identification and resolution
  • Developed Retool applications to enhance data querying from backend systems, improving efficiency and accessibility
  • Supported AWS services, including Lambda and CloudWatch, optimizing application performance and ensuring scalability
  • Managed confluence documentation for Ecomm activities, ensuring comprehensive and organized information
  • Addressed Franchise funding issues, providing timely support and resolution
  • Participate in future development or enhancements for Ecom platform
  • Led the development of dashboards, offering comprehensive insights into system reliability and performance
  • Contributed to Jira stories and actively participated in the 2-week sprint cycle for agile development
  • Committed automation test scripts into GitLab, ensuring version control and collaborative development
  • Worked on Jenkins for continuous integration and deployment, streamlining the development pipeline
  • Toil reduction
  • Point of contact between Devs, DevOps and support
  • Conducted PVT testing for iOS, Android, Taco Bell apps, ensuring robust and reliable application releases
  • Supported production on-call, ensuring 24/7 availability and prompt incident response.

Application Support Analyst

Gap Inc
05.2019 - 05.2022
  • Provided support (24x7) in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects
  • Effectively escalate to Level 3 in-house and 3rd party support teams as needed
  • Work with business and I.T
  • Associates, and outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
  • Work closely with internal and external teams within business and I.T
  • As well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases
  • Monitored systems for availability, latency and health using AppDynamics and Datadog monitoring tools
  • Used Prometheus monitoring tool to monitor Kubernetes cluster and sent alerts to PagerDuty for on-call team to troubleshoot issues
  • Used Apica Synthetics to proactively monitor application for availability and performance
  • Perform software application and disaster recovery testing to guarantee business readiness following failovers
  • Collaborated with developers and project managers to expedite incident resolutions
  • Provided 24/7 support for web and Client-based applications, file and data feeds and batch processes to prevent impact to business
  • Involved in troubleshooting of Red Hat Linux servers, hardware issues
  • Involved in all testings procedures and wrote test cases and senarios for development teams
  • Worked with IAM service creating new IAM users & groups, defining roles and policies and Identity providers
  • Maintaining/installing/Patching ESX Cluster on VMware and install Linux virtual Machines over it
  • It also includes managing and assigning of data stores inside the cluster and VMOTION of the Linux machines
  • VM creation and customization on ESXi
  • Configuration and management of ftp server
  • Lead technical evaluations, proof of concept’s and/or provide technical recommendations within discipline
  • Career Gap Analysis
  • Troubleshoot & provide straightforward solutions to moderate to complex technical problems/issues of end users
  • Performed in on-site requirements gathering sessions
  • Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions.

Cloud/Application Support Engineer

United Bank of Switzerland(UBS)
01.2017 - 05.2019
  • Provides software support or technical support services typically in a defined moderately complex project
  • Familiarity with supporting database, application & web servers in a high-availability high-performance clustered environment
  • Excellent written and oral communication skills in a fast-paced environment
  • Collaborating with software engineers, DBAs, and nontechnical teams
  • Provides software support or technical support services typically in a defined moderately complex project
  • Conducts a wide range of moderately complex technical analyses to ensure that software meets or exceeds specified standards and end-user requirements
  • Knowledge of NewRelic / other monitoring utilities
  • Reviews system requirements and business processes; debugs and implements software solutions
  • Makes recommendations on process improvements
  • Determines software support requirements
  • Reviews software policies, standards and procedures and make recommendations for change
  • Identify & recommend maintenance approaches to proactively reduce problems for end users
  • Use help desk data records/tracking and related applications/infrastructure to effectively address user issues
  • Review backlogs, analyze help desk data and resolve issues related to applications/systems
  • A working knowledge of HTML / XML,CSS, Javascript
  • Familiarity with networking / DNS concepts
  • Recent experience on AWS cloud services like EC2, S3, ELB, EBS, VPC, Route53, Auto scaling groups, Cloud watch, Cloud Front, IAM for installing configuring on various Amazon images
  • Perform all necessary day-to-day Subversion/GIT support for different projects
  • Involved in deploying the content Cloud platform on Amazon AWS using EC2, S3, and EBS
  • Evaluate Chef and Puppet framework and tools to automate the Cloud deployment and operations
  • Experience in software monitoring and experience with App Dynamics, Splunk and Solarwinds
  • Experience in engineering support with ever increasing levels of responsibility in various industries
  • Experience in a web based Content Management System (CMS) environment
  • Reduce issues related to disk space by monitoring servers through Solarwinds and setting up automated clean up scripts
  • Mentored junior staff and offshore team.

Cloud/Devops Engineer

AT&T
10.2015 - 01.2017
  • Created and maintained fully automated CI/CD pipelines for code deployment using GitHub actions
  • Build and configure Nagios XI enterprise for monitoring all servers in the infrastructure
  • Experience with patching both manually and automated using Ansible
  • Actively involved in a program geared towards migrating existing mission and business applications into a cloud-based environment
  • Activities required to re-host an application into the cloud may include architecture modifications, database and/or application server re-hosting, and potentially recoding of existing capabilities to take advantage of cloud platform services
  • Responsible for onboarding projects, upgrading Jenkins server, Jenkins Plugins
  • Responsible for upgrading Sonarqube server and onboarding new projects
  • Responsible for creation of projects in subversion and/or GIT
  • Involved in creation of new Jenkins server for various projects usage
  • Responsible for creating project and sub-project for code analysis in Sonarqube Server and adding team members for the same
  • Responsible for Release management repository – Nexus and servicing request for the different projects
  • Responsible for creating epics, stories for project based on request in Jira, for tracking story completion status
  • Creating Docker VM and installing the Jenkins and other software to test the latest software update stability
  • Worked with the architectural lead for the migration of several applications to the cloud
  • Worked with multiple, concurrent, teams for the migration/re-hosting of applications
  • Maintaining/installing/Patching ESX Cluster on VMware and install Linux virtual Machines over it
  • It also includes managing and assigning of data stores inside the cluster and VMOTION of the Linux machines
  • VM creation and customization on ESXi
  • Configuration and management of ftp server
  • Assist in managing the AWS relationship and AWS interface managing/monitoring the utilized AWS services/resources
  • Proactively develop best practice standards, architectures, and procedures to support the utilization of cloud infrastructure services
  • Created automation and deployment templates for relational and NoSQL databases (standalone and RDS), including MSSQL, MySQL, MongoDB, MariaDB in AWS
  • Completed load and performance testing of extremely complex systems
  • Deploy/Configuration of Prometheus and Grafana for monitoring
  • Monitoring the system performance and doing the kernel tuning to enhance the system performance
  • Install and configure Splunk for Data retention and log management
  • Administration of RHEL 4.x/5.x/6.x and Centos includes installation, testing, tuning upgrading, patching, and troubleshooting day-to-day issues
  • Involved in troubleshooting of Red Hat Linux servers, hardware issues
  • Used Chef Configuration management system to develop automation and monitoring web application and database servers
  • Configured Red Hat Cluster Nodes for any legacy applications and verified the daily health check on the Cluster Nodes
  • Designed bash, KS hand Perl scripts to automate application and system management activities
  • These scripts provided the following functionality: application startup and shutdown, monitored systems and applications health, and web site management
  • Performed the administration of the Domain Name Server and configuration of the Database Files
  • Automated cookbook testing using Jenkins.

Network Administrator

ADP
05.2011 - 05.2014
  • Working as Network Analyst in the ADP NOC Team, Maintaining the ADP Network Infrastructure & Services in 24/7 production environment and Data Center Operations
  • Implementing the changes, Hardware issues and Replacements, IOS upgrades, Worked on the Cisco LAN Switches, Routers and Troubleshooting the issues
  • Designed System Requirements, Storage requirements, Configuration Management/Change control/Release management
  • Log file was managed for troubleshooting and resolving errors
  • Installation of patches and other software packages
  • Having a Good Knowledge on the Network Monitoring tools like Netcool, Spectrum, Cisco WLC
  • Bandwidth Utilization tools CA E-health, Stealth watch, Netscout, Ticketing systems like CA Service Desk, Remedy, Verizon, AT&T web Portals
  • Monitoring the Alerts, Config Changes, Hardware issues, CPU & Bandwidth Utilization alerts etc, working and Troubleshooting them
  • Monitoring the Avaya Trunks, Hardware Alarms, Troubleshooting the Avaya, Voice issues and Avaya Aura Messaging
  • Troubleshooting the Call Flow issues, Checking the VDNs, Vectors, ARS, AAS, Route patterns and working on the Issues
  • Wrote Shell scripts for automation of jobs, system monitoring and error reporting
  • Performed the administration of the Domain Name Server and configuration of the Database Files.

Education

Master of Science - Computer And Information Sciences

St. Mary's University
San Antonio, TX
08.2015

Timeline

Application Support Engineer

Taco bell
06.2022 - Current

Application Support Analyst

Gap Inc
05.2019 - 05.2022

Cloud/Application Support Engineer

United Bank of Switzerland(UBS)
01.2017 - 05.2019

Cloud/Devops Engineer

AT&T
10.2015 - 01.2017

Network Administrator

ADP
05.2011 - 05.2014

Master of Science - Computer And Information Sciences

St. Mary's University

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