Preety Pundir

Calgary,AB

Summary

Customer-focused and detail-oriented Cashier with over 10 years of experience in high-volume retail and service environments. Proven ability to handle cash, credit, and digital payments with 100% accuracy. Skilled in point-of-sale (POS) systems, customer service, and conflict resolution. Known for maintaining a clean and organized checkout area, promoting loyalty programs, and creating positive customer experiences.

Overview

years of professional experience

Work History

ESSO GAS STATION

01.2025 - Current

Processed up to 300+ daily transactions using advanced POS systems, ensuring fast and accurate checkouts.
Managed cash, card, and mobile payments, maintaining zero cash drawer discrepancies.
Delivered top-tier customer service by resolving issues, processing returns, and providing product information.
Collaborated with team members to keep checkout lanes organized and reduce wait times during peak hours.
Handled high-volume sales while maintaining a friendly and professional demeanor.
Assisted in inventory control and front-end merchandising.
Demonstrated strong knowledge of store promotions and product features to enhance customer satisfaction.

FAREPORTAL INDIA PVT LIMTED

08.2016 - 09.2024

Handled an average of 80–100 calls per shift related to international flight bookings, cancellations, and rebooking.
Handled Admin activities effectively.
Worked as Administration staff and handled employees queries effectively.
Used Amadeus systems to check flight availability, issue tickets, process schedule changes, and manage client profiles.
Resolved complex customer queries regarding baggage, visa requirements, and travel restrictions.
Maintained high CSAT scores (95%+) by providing quick, personalized service across global time zones.
Collaborated with airlines and third-party vendors to handle disruptions, delays, and refunds.

CONCENTRIX

03.2014 - 05.2016

Handled an average of 80–100 calls per shift related to international flight bookings, cancellations, and rebookings.
Managed Administration work effectively for entire process.
Resolved complex customer queries regarding baggage, visa requirements, and travel restrictions.
Maintained high CSAT scores (95%+) by providing quick, personalized service across global time zones.
Collaborated with airlines and third-party vendors to handle disruptions, delays, and refunds.

Education

Bachelor of Arts -

University of Delhi

New Delhi, India

Grade 12th -

Raghubir Singh Modem School Mohan Garden

New Delhi

Grade 10th -

Raghubir Singh Modern School Mohan Garden