Preety Gupta
Edmonton,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
JW Marriott
Edmonton, Alberta
12.2021 - Current
I started my journey at JW Marriott as a Guest Experience Expert and was promoted to Guest Experience Supervisor, overseeing guest relations and team performance.
Executed decisions in absence of hotel manager, ensuring seamless hotel operations.
Guided team members in resolving concerns and addressing guest issues promptly.
Implemented initiatives that enhanced guest satisfaction and elevated service standards.
Collaborated with management on projects, including incentive programs for staff motivation.
Joined Take Care Committee to support financial well-being and health of team members.
- Past experience: Night Auditor and Assistant Manager at Courtyard by Marriott Edmonton Downtown, 2018 – 2021.
- Day Relief Manager and Part-Time Night Auditor at Super 8 by Wyndham Edmonton South, 2014 – 2021.
Education
Some College (No Degree) - Hotel & Restaurant Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, None01-2014
Skills
Guest relations and customer service
Team leadership and staff development
Problem solving and critical thinking
Decision making and conflict resolution
POS systems: OPERA, FOSSE, SYNIX
Accomplishments
- Based on my performance, I was chosen to enroll in the Elevate by Marriott International program to help me grow further in my career.
- I was nominated at JW Marriott for my Exceptional Performance.
- At Super 8, I was awarded Employee of the Year.
References
- Kevin Trinh | Human Resource Director | Courtyard by Marriott Edmonton Downtown - 780.945.4744
- Juvy Santos | Front Office Manager | Super 8 by Wyndham Edmonton South – 780.965-8508
- Rhea Sajonas |HR manager | JW Marriott Edmonton - 780.784.7981
Timeline
Guest Services Supervisor
JW Marriott
12.2021 - Current
Some College (No Degree) - Hotel & Restaurant Management
Cambrian College of Applied Arts And Technology
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