Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Preetpal Singh Tiwana

Caledon,ON

Summary

Dynamic professional with a proven track record at Mr. Lube, excelling in client relations and automotive assessment. Recognized for enhancing customer satisfaction through effective complaint resolution and technical proficiency. Achieved consistent sales targets by fostering team motivation and delivering superior service, ensuring a seamless experience for all clientele.

Overview

10
10
years of professional experience

Work History

Truck Driver

Sunrise Freight System
01.2023 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Enhanced team morale with positive attitude and strong work ethic during long hauls.


Store Manager

Mr Lube
01.2020 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Store Supervisor

Mr. Lube
01.2018 - 12.2019
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Answered questions about store policies and addressed customer concerns.
  • Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.

Automotive Technician

Mr. Lube
01.2015 - 12.2017
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Corrected faults and maximized performance by rebuilding systems and individual components.

Education

General Business

Cambrian College of Applied Arts And Technology
Greater Sudbury, None

Skills

  • Client Relations
  • Technical Proficiency
  • Effective Multitasking
  • Automotive Assessment
  • Active Listening
  • Strong Communication Skills
  • Customer Complaint Resolution
  • Goal Achievement

Languages

English
Full Professional

Timeline

Truck Driver

Sunrise Freight System
01.2023 - Current

Store Manager

Mr Lube
01.2020 - 12.2022

Store Supervisor

Mr. Lube
01.2018 - 12.2019

Automotive Technician

Mr. Lube
01.2015 - 12.2017

General Business

Cambrian College of Applied Arts And Technology

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Preetpal Singh Tiwana