Preetpal Singh
Edmonton,AB
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Kahma Supplements
05.2022 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
- Increased team productivity by providing ongoing training and support to customer service representatives
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Uber Partner
Uber
12.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner
- Maintained a high driver rating through excellent communication and navigational skills
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
Truck Driver
Bajwa Express
08.2020 - 12.2021
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Truck Driver
Holcim
01.2018 - 02.2020
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes
- Operated with safety and skill to avoid accidents and delays.
Security Guard
Wilson Security Melbourne
Melbourne, Australia
02.2017 - 12.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Certificate - Certified Personal Trainer
ISSA
Edmonton, AB06.2022
Certificate of Technical Studies - Light Vehicle Mechanical Tech.
Barkly International College
Melbourne, Australia09.2018
Advanced Diploma - Business Management
Chambers College
Melbourne, Australia05.2017
Skills
- Account Management
- Staffing coordination
- Problem-Solving
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- License Certificate, ALBERTA SECUIRITY SERVICES, EDMONTON, 03/01/24
- RESTRICTED & NON-RESTRICTED FIREARM LICENCE, CANADIAN FIREARM SAFETY, Edmonton, AB, 04/12/24
- License Certificate, FIRST-AID/CPR, Edmonton, AB, 04/12/23
Nickname
ps
Timeline
Customer Service Manager
Kahma Supplements
05.2022 - Current
Uber Partner
Uber
12.2021 - Current
Truck Driver
Bajwa Express
08.2020 - 12.2021
Truck Driver
Holcim
01.2018 - 02.2020
Security Guard
Wilson Security Melbourne
02.2017 - 12.2019
Certificate - Certified Personal Trainer
ISSA
Certificate of Technical Studies - Light Vehicle Mechanical Tech.
Barkly International College
Advanced Diploma - Business Management
Chambers College