Preetpal Singh
Edmonton
Summary
- Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
6
6
years of professional experience
Work History
Truck Driver
Holcim
01.2018 - 02.2020
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Operated with safety and skill to avoid accidents and delays.
Truck Driver
Bajwa Express
08.2020 - 12.2021
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Uber Partner
Uber
12.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
Customer Service Manager
Kahma Supplements
05.2022 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Certificate - Certified Personal Trainer
ISSA
Edmonton, AB06.2022
Certificate of Technical Studies - Light Vehicle Mechanical Tech.
Barely International College
Melbourne , Australia09.2018
Advanced Diploma - Business Management
Chambers College
Melbourne, Australia05.2017
Skills
- Call Monitoring
- Account Management
- Staffing coordination
- Problem-Solving
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Availability
- FULLTIME
Timeline
Customer Service Manager
Kahma Supplements
05.2022 - Current
Uber Partner
Uber
12.2021 - Current
Truck Driver
Bajwa Express
08.2020 - 12.2021
Truck Driver
Holcim
01.2018 - 02.2020
Certificate - Certified Personal Trainer
ISSA
Certificate of Technical Studies - Light Vehicle Mechanical Tech.
Barely International College
Advanced Diploma - Business Management
Chambers College
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